Marcy Smith
Rocky Comfort,MO
Summary
Seeking a long-lasting career with a company that values professional growth and offers challenging and rewarding opportunities to utilize knowledge and skills. Committed to continuously enhancing expertise, eager to contribute to a dynamic organization that fosters innovation and encourages collaboration. Passionate about personal development and possessing a strong work ethic, dedicated to making a meaningful impact and achieving success in a supportive and progressive work environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Case Manager
Clark Community Mental Health Center
01.2022 - Current
- care coordination, client advocacy, needs assessment, and developing/implementing individualized care plans
- Identify and coordinate necessary services for youth participants, including educational, vocational, and mental health support.
- Advocate for youth's rights and needs with various stakeholders, including families, schools, and community agencies.
- Maintain open communication and collaboration with families and other service providers
- Maintain accurate and confidential records of youth participants and their cases.
- Ensure compliance with relevant regulations and policies
- Respond to crises and emergencies in a timely and effective manner.
- Provide support and resources to youth and families during challenging times
- Participate in case staffing, case conferences, and court hearings.
- Attend professional development training and meetings.
- Contribute to program evaluation and improvement efforts
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Court Clerk
City of Wheaton
01.2021 - 12.2021
- processing court documents, maintaining records, assisting with courtroom operations, and providing customer service
- Organization skills, to effectively keep track of administrative tasks during complex court proceedings.
- Time management, to ensure deadlines are met and proceedings remain on schedule.
- Attention to detail, to maintain accurate documentation
Patient Services Representative
Mercy Hospital Medical Center
05.2020 - 01.2021
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
Officer Manager
Jeff City Motors
01.2016 - 12.2020
- overseeing daily operations, managing staff, budgeting, organizing events, and ensuring smooth office functions
- Budgeting & Financial Management: Managing office budgets, tracking expenses, and ensuring financial accuracy.
- Communication: Facilitating effective communication within the office and with external stakeholders, including clients, vendors, and partners.
- Office Organization: Maintaining a clean, organized, and functional workspace, including managing office supplies, equipment, and inventory.
- Communication: Facilitating effective communication within the office and with external stakeholders, including clients, vendors, and partners.
- Event Planning & Coordination: Organizing and coordinating office events, meetings, and other activities.
- Problem-Solving: Identifying and resolving office-related issues and challenges efficiently.
- Record Keeping: Maintaining accurate records, files, and documentation.
- Data Entry: Performing data entry tasks accurately and efficiently
Teacher
First Steps Learning Center
08.2017 - 05.2019
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
Office Manager/Owner
JC Computer Medic
05.2008 - 05.2012
- Re-programming computers, Configuring Networks, Trouble shooting in person and Via Telephone, Customer Service, Sales of Computer systems, internet, hardware and software, Bookkeeper
- managing office operations, coordinating schedules, handling communications, and maintaining inventory
- Provide administrative assistance to staff and leadership.
- Coordinate schedules, meetings, and appointments.
- Manage office supplies and equipment.
- Handle customer inquiries and complaint
- Monitor and manage office expenses and budgets.
- Identify areas for cost savings and efficiency improvements
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Education
Associates Degree - General Studies
Columbia College
Columbia, MO05.2012
High School Diploma -
East Newton
Granby, MO05.2004
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Decision-making
- Conflict resolution
- Positive attitude
- Documentation proficiency
- Client advocacy
- Critical thinking
Certification
- Youth Mental Health First Aid Training
- Supporting Children and Youth experiencing trauma
- CPR
- IEP training
Timeline
Case Manager
Clark Community Mental Health Center
01.2022 - Current
Court Clerk
City of Wheaton
01.2021 - 12.2021
Patient Services Representative
Mercy Hospital Medical Center
05.2020 - 01.2021
Teacher
First Steps Learning Center
08.2017 - 05.2019
Officer Manager
Jeff City Motors
01.2016 - 12.2020
Office Manager/Owner
JC Computer Medic
05.2008 - 05.2012
Associates Degree - General Studies
Columbia College
High School Diploma -
East Newton
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