MARCY TOLENTINO
Sparks,NV
Summary
Results-driven Orthodontic Office Manager with extensive experience leading high-volume practices. Successfully managed KPI performance across multiple locations, enhancing operational efficiency and patient satisfaction. Committed to leveraging expertise in team development and workflow optimization to drive growth and operational improvements in a new environment.
Overview
23
23
years of professional experience
Work History
Orthodontic Office Manager
BlueTree Dental / Legendary Smiles
05.2022 - Current
- Lead administrative and clinical teams across six orthodontic locations, ensuring consistent performance and operational excellence.
- Tracked and analyzed KPI metrics to monitor practice performance and identify improvement opportunities.
- Conducted weekly calls and monthly leadership meetings to align team goals and enhance accountability.
- Successfully integrated two offices into the Legendary Smiles brand.
- Coached and developed clinic supervisors and lead assistants to improve overall team effectiveness.
Orthodontic Practice Manager
Legendary Smiles
05.2013 - 05.2022
- Managed daily operations, optimizing scheduling, budgeting, staffing, and workflow for enhanced clinic efficiency.
- Implemented process improvements that increased productivity and enhanced patient experience.
- Led team meetings, performance reviews, and goal-setting initiatives.
- Integrated two practices into Legendary Smiles network, facilitating seamless transition and unification of services.
- Supported business planning and streamlined administrative processes to improve overall practice effectiveness.
Orthodontic Assistant / Suresmile Coordinator
Orthodontic Partners
08.2003 - 05.2013
- Coordinated ordering and adjustment of Suresmile prescription wires for effective patient treatment.
- Executed patient scanning and digital workflow tasks to enhance accuracy in orthodontic processes.
- Supported doctor during patient care procedures to ensure optimal treatment outcomes.
- Provided patient education and supported clinical operations.
Skills
- Leadership & Team Development
- KPI management
- Operations management
- Patient-Centered Care
- Patient Management
- Communication & Collaboration
- Process Improvement
- Workflow scheduling
- Strategic planning
Timeline
Orthodontic Office Manager
BlueTree Dental / Legendary Smiles
05.2022 - Current
Orthodontic Practice Manager
Legendary Smiles
05.2013 - 05.2022
Orthodontic Assistant / Suresmile Coordinator
Orthodontic Partners
08.2003 - 05.2013