Mardeliz Lopez
Wellington
Summary
Dynamic and customer-focused professional with experience at Allstar Martial Arts Academy, excelling in problem resolution and relationship building. Proven ability to enhance customer satisfaction through active listening and effective communication. Skilled in managing high-pressure situations while maintaining professionalism, ensuring a positive experience for all clients.
Overview
4
4
years of professional experience
Work History
Receptionist
Allstar Martial Arts Academy
01.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
Receptionist
Celebrity Lashes and Makeup Spa
05.2022 - 12.2022
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Sales Associate
H&M Retail
09.2021 - 05.2022
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Psychology
University of Central Florida
Orlando, FL05-2025
Skills
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Conflict resolution
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
Allstar Martial Arts Academy
01.2023 - Current
Receptionist
Celebrity Lashes and Makeup Spa
05.2022 - 12.2022
Sales Associate
H&M Retail
09.2021 - 05.2022
Psychology
University of Central Florida
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