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MARDELL S MYERS
Hartford,CT
Summary
Supportive, reliable, passionate, motivated hardworking individual. Enthusiastic able to learn new tasks quickly and proficient in growing key customer relationships with a drive for excellence.
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Overview
14
14
years of professional experience
Work History
Cashier
Dunkin Donuts Stadium
Hartford, CT
04.2019 - 08.2019
- Established and maintained relationships with customers and provided assistance with problems they may have encountered Overseen the flow of cash or financial instruments.
- Reviewed inventory reports to determine the status of items and the amounts.
Customer Service Representative
Veterans Hospital
Newington, CT
03.2010 - 11.2013
- Prepared invoices, reports, memos, letters, financial statements, faxing, scanning and mailing documents, using word processing, spreadsheet, database, or presentation software.
- Answered phone calls and direct calls to appropriate parties or took messages.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Reviewed account and service histories to identify trends and issues.
Customer Service Support Specialist
Travelers
Hartford, CT
02.2006 - 11.2009
- Prepared study-related documentation such as protocol worksheets, procedural manuals, adverse event reports, reviewed board documents, and progress reports.
- Tracked and monitored status of documents Direct filming and labeling products of storage for shipment.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Assisted customers with completing quick and efficient sales transactions.
- Evaluated customer account information to assess current issues and determine potential solutions.
Education
High School Diploma -
Weaver High School
1989
Skills
- Clerical Cashier
- Inventory Customer Support
- Coordination Monitoring
- Mathematics Active Learning
- Complex Problem Solving Service Orientation
- Customer Support
- Database
- Faxing
- Financial statements
- Inventory
- Mailing
- Problem Solving
- Scanning
- Spreadsheets
- Word processing
- Credit card payment processing
Timeline
Cashier
Dunkin Donuts Stadium
04.2019 - 08.2019
Customer Service Representative
Veterans Hospital
03.2010 - 11.2013
Customer Service Support Specialist
Travelers
02.2006 - 11.2009
High School Diploma -
Weaver High School