Mardi Ceci
Idaho Falls,ID
Summary
Dynamic Self-Reliance Specialist at the State of Idaho with expertise in child support enforcement and data analysis. Proven track record in case management and compliance monitoring, delivering exceptional customer service while ensuring data integrity. Skilled in report generation, adept at resolving complex analytical problems to support families effectively. Experience dealing with individuals in stressful situations and de-escalating emotionally charged situations.
Overview
9
9
years of professional experience
Work History
Self-Reliance Specialist
State Of Idaho
Idaho Falls,, ID
07.2016 - Current
- Establish and enforce child support obligations for families.
- Provide direct customer service through interactions via telephone and/or mail.
- Gather, verify, interpret, and act on personal information from various sources to case actions.
- Perform complicated analytical problem resolution and ensure data quality in automated system processing.
Education
Communications
Idaho State University
Pocatello, IDSkills
- Child support enforcement
- Data analysis
- Case management
- Compliance monitoring
- Report generation
- Customer service
Timeline
Self-Reliance Specialist
State Of Idaho
07.2016 - Current
Communications
Idaho State University
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