Mardia Torres
Los Lunas,NM
Summary
Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Food Server
NAF Human Resources & Civilian Personnel
Holloman Air Force Base, NM
05.2011 - 06.2012
- Attended regular team meetings for updates on new menu items or promotions.
- Ensured that all restaurant safety guidelines were followed at all times.
- Prepared tables for meals by setting up items such as linens, silverware, and glassware.
- Replenished supplies such as napkins, utensils, sauces. throughout shift as needed.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Assisted other team members with side work tasks such as restocking condiments and refilling water glasses.
- Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
- Assisted in opening and closing duties, such as cleaning and restocking.
Commissary Night Stocker
DECA Commissary
Holloman Air Force Base, NM
03.2011 - 06.2012
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Stamped price tags on merchandise, referring to official price lists.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Operated pallet jacks and forklifts to move products throughout warehouse.
Costumer Service Associate
AAFES Exchange
West Suffolk , United Kingdom
01.2005 - 07.2007
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Handled cash register operations accurately during peak times.
- Provided product recommendations based on customer needs.
- Resolved customer inquiries in a timely manner.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Performed additional duties as assigned by management team.
- Kept work area neat, clean, and well-stocked at all times.
- Answered phone calls from customers promptly and courteously.
- Greeted customers and identified their needs.
Education
High School Diploma -
Binan National High School
Binan Laguna Philippines03-1999
Skills
- Supply Restocking
- Safe Food Handling
- Guest Relations
- Table Setting
- Food handling
- Food Preparation
- Food station setup
- Table setting arrangements
Timeline
Food Server
NAF Human Resources & Civilian Personnel
05.2011 - 06.2012
Commissary Night Stocker
DECA Commissary
03.2011 - 06.2012
Costumer Service Associate
AAFES Exchange
01.2005 - 07.2007
High School Diploma -
Binan National High School
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