Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mardia Washington

San Antonio

Summary

Dynamic insurance professional with a proven track record at AllState, excelling in claims processing and customer service. Adept at upselling and negotiation, I consistently deliver exceptional results while maintaining professionalism. Recognized for problem-solving abilities, I ensure clients receive tailored solutions that meet their unique needs.

Overview

10
10
years of professional experience
2
2
Certifications

Work History

Insurance Agent

AllState
San Antonio
06.2025 - Current
  • Assisted clients in selecting appropriate insurance policies based on individual needs.
  • Educated customers on policy features, benefits, and coverage options available.
  • Processed claims efficiently, ensuring accurate documentation and prompt communication.

Customer Service

Chase
San Antonio
07.2024 - 07.2025
  • Assisted banking clients with account inquiries, technical issues, and service resolutions
  • Maintained a calm and professional demeanor under pressure
  • Protected sensitive customer data and ensured compliance with banking policies

Claims Representative

MCNA Dental
San Antonio
07.2021 - 07.2024
  • Evaluated insurance claims and determined accurate coverage
  • Applied regulatory knowledge in handling medical claims
  • Maintained detailed and compliant documentation throughout the claim lifecycle

Customer Service

Volt
San Antonio
03.2016 - 12.2020
  • Provided technical support for Apple devices
  • Diagnosed and resolved a wide range of tech issues while maintaining high customer satisfaction
  • Recognized for calm, effective communication under pressure

Education

Medical Assisting -

Everest Institute
San Antonio, TX
01.2013

High School Diploma -

Roosevelt High School
San Antonio, TX
01.2012

Skills

  • Professionalism and ethics
  • Insurance sales strategy
  • Upselling
  • Negotiation abilities
  • Claims processing
  • Problem solving

Certification

Property & Casualty License

Timeline

Insurance Agent

AllState
06.2025 - Current

Customer Service

Chase
07.2024 - 07.2025

Claims Representative

MCNA Dental
07.2021 - 07.2024

Customer Service

Volt
03.2016 - 12.2020

Medical Assisting -

Everest Institute

High School Diploma -

Roosevelt High School
Mardia Washington