Work Preference
Summary
Overview
Work History
Skills
Timeline
Generic
Open To Work

Mardisa Jones

Westchester,IL

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Administrative SupervisorPatient Service Representative / Informal LeadAdministrative Assistant

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Westchester, ILDowners Grove, ILOak Brook, ILOakbrook Terrace, IL
Open to relocation: No

Summary

Dedicated healthcare administrative professional with over 25 years of progressive experience at Advocate Medical Group. Built a career from Patient Service Representative to Administrative Services Supervisor, developing deep institutional knowledge across front-line patient services, referral coordination, scheduling operations, and multi-staff leadership. Known for driving operational efficiency, mentoring teams, and maintaining a consistent commitment to patient-centered care.

Overview

27
27
years of professional experience

Work History

Administrative Supervisor

Advocate Medical Group
Chicago, IL
04.2016 - Current
  • Lead daily administrative operations including staffing, scheduling, appointment utilization, and template management to optimize patient flow and reduce wait times.
  • Supervise, hire, train, and evaluate administrative staff; provide coaching, performance feedback, and disciplinary action as needed; serve as acting resource for practice management during leadership absences.
  • Ensure accuracy of patient account processes including charge entry, copay collection, and compliance with medical information management policies; interact with providers and coding to ensure correct code assignments.
  • Support patient services representatives and Referral Coordinators in meeting goals, including referral guidelines, prior authorization, and patient coverage; monitor ACD statistics, chart availability, and compliance with practice policies.
  • Drive population health management initiatives by analyzing health data to identify trends, improve patient outcomes, and implement targeted strategies for quality care.
  • Resolve patient complaints, maintain cross-departmental communication, and coordinate with training teams to provide ongoing staff development.
  • Identify and report safety and compliance issues to the Practice Manager/Director; ensure adherence to AAH behaviors, policies, and regulatory requirements.

Patient Service Representative / Informal Lead

Advocate Medical Group
Chicago, IL
09.1999 - Current
  • Delivered efficient, high-quality front-line service to patients in person and by phone for appointments, referrals, billing inquiries, and procedure information; assisted manager as Team Leader for medical office staff.
  • Organized clinical and office supplies, created scheduling templates for administrative staff, and coordinated physician daily schedules.
  • Managed Time of Service collections including prior balances, fee-for-service insurance conversions, and HMO co-payments; responsible for bank deposits and balancing clinic monies.
  • Managed the centralized referral process end-to-end; trained 8 associates in visit closure processes and discharge planning to ensure cost-effective, benefit-aligned care outcomes.
  • Trained and collaborated with colleges across multiple sites; participated in the Advocate Medical Group Chicago Heart Walk.
  • Volunteered annually for the Special Olympics for Advocate Medical Group

Skills

Administrative Operations Management

Team Leadership & Supervision

Referral Coordination & Prior Authorization

Budget Tracking & Financial Reporting

Process Improvement & Efficiency

Compliance & Policy Adherence

Population Health Management

Staff Hiring, Training & Performance Management

Data Analysis & Reporting

Microsoft 365 Proficient (Excel, Word, PowerPoint, Outlook, Teams)

Timeline

Administrative Supervisor

Advocate Medical Group
04.2016 - Current

Patient Service Representative / Informal Lead

Advocate Medical Group
09.1999 - Current

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Mardisa Jones