Mardrile Henderson
Waynesboro,MS
Summary
Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Alorica
Remote
2021.05 - 2021.12
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Delivered prompt service to prioritize customer needs.
- Entered manual orders into computer database system for customers
- Assisted customers and vendors with shipping and returns
- Used company Logistic software to track customer/vendor shipments and returns.
- Handled inbound , outbound, and escalated customer calls.
- Followed up on customer issues not promptly resolved.
- Completed daily call logs, reports and enter all document customer resolutions.
- Handled customer inquires for chats and emails.
- Average at least 90 on all call for merit goals
Teachers Assistance
Beyond The Books Academy
Smyrna, GA
2020.01 - 2020.05
- Carried out daily activities to meet children's physical and emotional needs
- Prepared and served meals/snacks.
- Tended to emotional comfort and well-being of both children .
- Maintained a secure environment; safeguarded children from potential hazards.
- Interacted/Entertained children in educational ways. • Fed the parents and children of Beyond the Books Academy
- Interacted/Entertained children in educational ways
Junior Loan Processor
Renew Financial
Alpharetta, GA
2018.03 - 2019.12
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Handled any conditions sent from underwriting departments.
- Coordinated closing process with attorneys, title companies and government clerks.
- Provided quick turnaround times to maintain fast-past schedule.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Evaluated approvals against established bank and government lending standards.
Accounts Payable Clerk
Itamar Medical
Marietta, GA
2017.10 - 2018.03
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Prepared vendor invoices and processed incoming payments.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Maintained payable shared email inbox and digitized invoices for processing.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Reported financial data and updated financial records in ledgers and journals.
- Researched, gathered and collected data to show progress and current costs to stakeholders.
- Managed over 150 accounts for Revenue
Customer Service Specialist
Home Depot Corporate Office
Marietta , GA
2016.08 - 2017.10
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Maintained financial accounts by processing customer adjustments.
- Resolved concerns with products or services to help with retention and drive sales.
- Recorded product or service failure complaints and notified appropriate departments.
- Entered at least twenty-five Purchase Orders
Correctional Officer
South Mississippi Correctional Institution
Leakesville , Mississippi
2013.11 - 2016.03
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Booked new inmates into facility and processed inmates for release.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting.
- Inspected work sites and crew trucks for contraband, cleanliness and safety.
- Identified facility openings and designated inmates to housing units.
- Arranged for medical and dental care of inmates.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
Paraprofessional Educator
Fulton County Schools
College Park, GA
2007.09 - 2013.08
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Provided support to help students with special needs learn and grow.
- Assessed student assignments to check quality and completeness before submission for grading.
- Adhered to predetermined behavior and academic plans and collaborated on adjustments.
Education
Bachelor of Arts - Education
The University of Southern Mississippi
Fairfield, AL05.2007
Associate of Arts - Education
Jones County Junior College
Ellisville, MS05.2003
Skills
- Complaint resolution
- Report preparation
- Order Fulfillment
- Creative problem solving
- Professional telephone demeanor
- Administrative support
- Customer Care
Timeline
Customer Service Representative
Alorica
2021.05 - 2021.12
Teachers Assistance
Beyond The Books Academy
2020.01 - 2020.05
Junior Loan Processor
Renew Financial
2018.03 - 2019.12
Accounts Payable Clerk
Itamar Medical
2017.10 - 2018.03
Customer Service Specialist
Home Depot Corporate Office
2016.08 - 2017.10
Correctional Officer
South Mississippi Correctional Institution
2013.11 - 2016.03
Paraprofessional Educator
Fulton County Schools
2007.09 - 2013.08
Bachelor of Arts - Education
The University of Southern Mississippi
Associate of Arts - Education
Jones County Junior College