MAREASA FORD
Chardon,OH
Summary
Customer-focused professional with a background in customer service and procurement roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Greenbridge Solutions
Mentor, Ohio
10.2024 - Current
- Managed a high volume of customer inquiries via phone and email, resolving issues efficiently and maintaining a 95% satisfaction rating.
- Processed orders, returns, and exchanges while providing accurate product information, reducing order errors by 15%.
- Delivered exceptional customer service through effective communication and problem-solving.
- Trained new staff on company policies and best practices for customer interactions.
- Resolved complex customer issues by collaborating with cross-functional teams.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Buyer
Ranpak
Chardon, Ohio
11.2022 - 10.2024
- Led the development and implementation of procurement strategies across multiple categories, reducing costs by 15% through supplier consolidation and strategic negotiations.
- Worked to achieve a sustainable procurement program that aligned with global environmental standards, achieving a 15% increase in compliance across all supplier engagements.
- Negotiated and secured new purchasing terms with strategic suppliers, which enhanced service levels and accountability, and led to a 10% increase in customer satisfaction.
- Coordinated with cross-functional teams to align inventory levels with production needs.
- Evaluated vendor performance to optimize cost and quality of supplies.
- Managed supplier relationships to ensure timely procurement of materials.
Customer Success Manager
Great Lakes Cheese
Hiram, Ohio
09.2021 - 11.2022
- Analyzed and optimized the supply chain model, which reduced operational costs by 18% through improved logistics and distribution strategies.
- Managed activities related to strategic and tactical purchasing, material requirements planning, controlling inventory, warehousing, and receiving.
- Releasing EDI orders along with manual orders and Reconciling pricing issues.
- Collaborated in cross-functional teams to develop and refine purchasing strategies that aligned with broader business goals.
- Resolving customer and consumer complaints Entering credits and returns.
Supply Chain/Logistical Planner
Great Lakes Cheese
Hiram, Ohio
01.2021 - 09.2021
- Coordinated with internal and external suppliers to ensure timely deliveries and reducing lead times by 20%.
- Collaborated with other professionals to develop sustainable transportation strategies at local, regional, and national level.
- Defined regional and local transportation planning problems and priorities.
- Assisted in the design and rollout of an improved inventory management system that decreased excess stock levels by 20%.
- Supported the development of new sourcing strategies that enhanced supplier engagement and performance.
- Verified order accuracy and tracked company shipments to confirm on-time arrivals.
- Utilized statistical analysis to gauge company productivity.
- Troubleshot minor and major technical problems to prevent missed delivery dates and times.
911 Dispatcher
Chagrin Valley Dispatch
Bedford, Ohio
01.2020 - 01.2021
- Directing incoming requests for emergency assistance to appropriate assets: Police, Fire, and Medical.
- Provided the public with basic instructions to safeguard persons in hazardous conditions prior to the arrival of trained fire/police personnel (CPR, Heimlich, Emergency childbirth, etc.).
- Communicated pertinent information via integrated communication systems utilizing multi-channel emergency radios, multi-line telephone communication systems, teletype, and facsimile equipment.
- Operated CAD, LEADS, and Positron equipment.
- Determined response requirements and relative priorities of situations and dispatched units.
- Maintained files of information relating to emergency calls, such as personnel rosters and emergency call-out and pager files.
Education
Some College (No Degree) - Business Administration
University of Phoenix
Tempe, AZSkills
- Strategic sourcing
- Supplier negotiation
- Contract management
- Microsoft Excel
- Data analysis
- SAP ERP
- Customer service
- Supply chain
- Distribution
- Logistical planning
- Oracle Database
- Supplier management
- Procurement strategies
- Inventory control
- Relationship building
- Order processing
- Strategic negotiation
- Effective communication
- Team collaboration
- Computer proficiency
- Credit adjustments
- Report creation
- CRM system proficiency
Accomplishments
- Significant Cost Reductions, Achieved a 15% cost reduction across multiple categories by leading the strategic negotiation and supplier consolidation at Ranpak.
- Sustainability Initiative Lead, Initiated and led a sustainable procurement program at Ranpak which increased compliance to environmental standards by 15%.
Passions
- Sustainable Procurement, Passionate about integrating sustainability in procurement to align with global environmental and social governance standards.
- Technology in Supply Chain, Interest in leveraging technology to optimize supply chain processes and enhance decision making.
- Global Travel, Enjoys exploring diverse cultures and global market dynamics through international travel, enriching professional and personal growth.
Timeline
Customer Service Representative
Greenbridge Solutions
10.2024 - Current
Buyer
Ranpak
11.2022 - 10.2024
Customer Success Manager
Great Lakes Cheese
09.2021 - 11.2022
Supply Chain/Logistical Planner
Great Lakes Cheese
01.2021 - 09.2021
911 Dispatcher
Chagrin Valley Dispatch
01.2020 - 01.2021
Some College (No Degree) - Business Administration
University of Phoenix