Marentha Roberson
Houston,TX
Summary
Diligent customer service professional accustomed to working indecently and collaboratively in direct response to customer care and support requirements. Communicate well with others and maintains
accurate records. Decisive problem solver with enthusiastic altitude and strong desire to provide excellent customer service.
Overview
9
9
years of professional experience
Work History
Customer Care Representative
Toll Brothers Luxury Home Builder
Houston, TX
09.2019 - 10.2025
- Addressed customer inquiries and resolved issues to enhance satisfaction and retention.
- Engaged with construction teams to ensure timely and accurate communication of project progress to clients.
- Managed comprehensive records of customer engagements in CRM software to facilitate improved service delivery.
- Facilitated streamlined communication between departments to improve collaboration and enhance workflow.
Front Desk Agent
Springhill Suites By Marriott
Houston, TX
07.2016 - 09.2019
- Directed check-in and check-out procedures, ensuring a smooth and efficient experience for all guests.
- Managed guest inquiries and effectively resolved complaints to foster a positive experience.
- Managed room assignments and ensured accuracy of reservation records.
- Orchestrated training sessions for new front desk staff on operational procedures and customer service excellence.
- Streamlined front desk operations by implementing process improvements that enhanced overall efficiency.
Front Desk Agent
Marriott Marquis
Houston, TX
12.2016 - 07.2018
- Oversaw guest check-in and check-out operations to ensure a seamless experience.
- Addressed inquiries and resolved complaints to elevate guest satisfaction.
- Managed room assignments to optimize occupancy and maintained precise reservation documentation.
- Instructed new front desk personnel on essential operational protocols and customer service excellence to ensure seamless service delivery.
- Monitored lobby area to maintain cleanliness and welcoming atmosphere for guests.
Education
High School Diploma -
Booker T Washington
Houston, TXSkills
- Data Entry Curacy
- Professionalism
- Problem -Solving Skills
- Customer Service
- Verbal and Written Communication
- Teamwork
Accomplishments
Customer Care Representative 3rd Quarter Award -2023-2025
Timeline
Customer Care Representative
Toll Brothers Luxury Home Builder
09.2019 - 10.2025
Front Desk Agent
Marriott Marquis
12.2016 - 07.2018
Front Desk Agent
Springhill Suites By Marriott
07.2016 - 09.2019
High School Diploma -
Booker T Washington
Customer Care Representative 3rd Quarter 2023-2025
I was recognize providing outstanding customer service maintaining professionalism, resolving guest concerns efficiently and creating a positive experiences for guests and team members.