MARESA SMITH
Springfield,MO
Summary
Professional with strong background in dental office operations, adept at managing patient schedules, handling billing and insurance processes, and ensuring smooth front-office workflow. Also experienced in managing and training office employees. Reliable and adaptable, with expertise in customer service, appointment coordination, and administrative tasks.
Overview
10
10
years of professional experience
Work History
Insurance Coordinator/Director of Personnel
McKowen Family Dental
06.2019 - Current
- Verified insurance and communicated coverage to staff and patients.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Enhanced team productivity by introducing time management tools, optimizing workload distribution.
- Filed and tracked insurance claims and communicated claims status to patients.
- Developed comprehensive database for client insurance policies, improving accessibility and management.
- Trained new employees on office protocols and system software
- Performed all front office duties: scheduling, presenting treatment plans, posting payments, sending and processing preauthorizations, coordinating appointments with other offices, and dealt with all email notifications
Business Assistant
Springview Dental/Heartland Corporation
11.2015 - 10.2018
- Increased overall office efficiency with diligent management of daily tasks, including answering phones, filing paperwork, and inventory management.
- Collaborated closely with dentists to coordinate treatment plans that met each individual's oral health needs while considering insurance constraints or budget limitations when necessary.
- Promoted practice growth through targeted marketing efforts such as social media updates, email campaigns, and community outreach events.
- Supported successful treatment outcomes for patients through accurate insurance verification and preauthorization processes.
- Managed financial transactions accurately, processing cash payments, credit cards transactions, and bank deposits in a timely manner.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmation processes.
- Improved revenue collection rates by conducting thorough follow-up on outstanding claims, payments, and account balances.
Skills
- Patient Scheduling
- Billing Management
- Customer Service
- Appointment Optimization
- Inventory Management
- Insurance Verification
- Digital Record Management
- Communication
Timeline
Insurance Coordinator/Director of Personnel
McKowen Family Dental
06.2019 - Current
Business Assistant
Springview Dental/Heartland Corporation
11.2015 - 10.2018