Maressa Lister
Queen Creek,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability, complex conflict resolution and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Customer Service Analyst
SRP
Tempe, AZ
09.2025 - Current
- Manage and maintain the Knowledge Base by creating and updating content that supports representative accuracy and efficiency.
- Analyze customer behavior, call trends, and operational data to identify issues and recommend process improvements.
- Collaborate with cross-functional teams to resolve data discrepancies and develop clear support procedures for contact center tools.
- Develop and lead training for a clean -up effort to support Data Conversion.
- Prepare reports and presentations for leadership, sharing insights and recommendations based on data analysis and operational findings.
Customer Service Representative
SRP
Tempe, Arizona
11.2024 - 09.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Customer Service Manager
Laminar Interactive LLC
02.2017 - Current
- Supervising the daily operations of the customer service department for a novelty online sales division.
- Field customer complaints and queries, fast-tracking for problem resolution.
- Maintain a positive customer service experience to engage customers and facilitate growth.
- Build strong partnerships with customers, vendors and contractors
- Coordinate solutions for any issues with customers, suppliers/vendors for products.
- Set clear goals and deploy strategies to improve focus on those goals.
- Review project risks and devised proactive strategies to avoid potential roadblocks.
- Ability to adapt and work efficiently in a rapidly changing dynamic team environment.
Lead Massage Therapist
Hand and Stone
Queen Creek, AZ
07.2022 - 11.2025
- Supervised associates helping them to ensure performance goals are met.
- Identified deficiencies and opportunities to improve policies, procedures and controls.
- Fostered positive employee relationships through communication, strategic motivational coaching, and training.
- Ensured team customer service standards are maintained to the highest standards and resolved customer issues to uphold quality service.
- Maintained inventory, resolved discrepancies, and completed paperwork to keep the product system accurate and current.
- Collaborated with the management team to implement new work procedures or policies.
- Maintained patient records, track rehabilitation goals, and progress made
Licensed Massage Therapist
Self-employed Massage by Maressa
Chino Valley, Arizona
04.2016 - 11.2025
- Guided clients through PNF stretches to target nerve receptors and extent muscle length.
- Assessed client progress over multiple sessions, adjusting techniques and treatment plans as necessary for optimal results.
- Implemented effective techniques for pain management and muscle rehabilitation, improving client mobility and well-being.
- Managed inventory of massage supplies and equipment, ensuring availability of necessary items for all types of therapy offered.
- Performed a variety of massage modalities, including Swedish, deep tissue, and sports massage, to address client health concerns.
Front and Back Office Medical Assistant
Energie Health
Prescott Valley, Az
01.2014 - 12.2014
- Input claim, prior authorization, and other important medical data into system.
- Worked with the team to complete medical billing accurately and efficiently using insurance codes
- Coordinated patients' prescription refills, ensuring the pharmacy had the correct information and approvals
- Assessed, documented, and monitored vital signs for patients in an outpatient setting
- Conducted insurance verifications, pre-certifications, and pre-authorizations
- Contributed to team meetings to improve workflows and work to improve patient population outcomes
- Secured patient information and maintained patient confidentiality by safeguarding medical records
Education
Pursuing BA in Business
Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZ12-2027
Skills
- Administrative procedures
- Critical thinking
- Multitasking
- Customer service
- Medical Terminology Knowledge
- Schedule Coordination
- Conflict Resolution
- Data Entry
- Staff training and development
- Confidential document control
- Microsoft Office Suite
- HIPAA Compliance
- Electronic Records Management
Timeline
Customer Service Analyst
SRP
09.2025 - Current
Customer Service Representative
SRP
11.2024 - 09.2025
Lead Massage Therapist
Hand and Stone
07.2022 - 11.2025
Customer Service Manager
Laminar Interactive LLC
02.2017 - Current
Licensed Massage Therapist
Self-employed Massage by Maressa
04.2016 - 11.2025
Front and Back Office Medical Assistant
Energie Health
01.2014 - 12.2014
Pursuing BA in Business
Maricopa Community Colleges, Scottsdale Community College