Mareta Kapisi
San Jose,USA
Summary
I have 5+ years of experience working in the customer service industry, improving guest experience by utilizing my skills in communication and retail. I have background working with and managing employees to complete objectives and tasks on schedule. And ability to assess problems and situations to decisively take action to solve the issue.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Mail Service Associate- Help Desk
CBRE
Mountain View, CA
01.2022 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Collaborated with team members to streamline processes, enhancing operational efficiency and service delivery.
Shift Leader
Walgreens
Los Gatos, CA
10.2020 - Current
- Open and close store by putting registers out at the beginning of the day and balancing tills at end of night.
- Checking in vendors and Garda.
- Receiving load on load days and helping out with pharmacy.
- Operating register and photo lab.
- Being in charge of a group of 8 people on a shift making sure they get tasks done and get their breaks.
Senior On-Site Service Specialist
Ricoh
Mountain View, CA
07.2018 - 02.2020
- For the first three months I processed packages and mail on company computers and sorted mail and packages in warehouse.
- After three months I got moved to the help desk department where I assisted the customer via email with any concerns and problems regarding packages and mail.
- Help desk @ Google
Customer Service Associate
Walgreens
San Jose, CA
03.2018 - 07.2018
- Operate register by handling cash and credit transactions as well as coupons.
- Unload warehouse merchandise and stock merchandise as well.
Cashier and Customer Service
Shell Gas
San Jose, CA
10.2016 - 07.2018
- Handle tills in the morning, set up front of store, inventory, and balance tills.
Supervisor
Pastry cupboard
San Jose, CA
07.2015 - 03.2016
- Set up front of house in the morning by making coffee, putting up pastries, and prepping sandwiches and salads.
- Balancing drawers and handling deposits at the end if the day.
- During the lunch rush I make hot sandwiches and expresso drinks.
- I like to work as a team so I put in work just as much as others.
- I demonstrate multitasking skills as well as leadership skills.
- My big goal is to work as a team and make our service lunch rush go as smoothly as possible.
Cashier
Home Depot
San Jose, CA
10.2015 - 02.2016
- Operate register by scanning merchandise followed by handling cash and credit card transactions.
- Try an up sell store credit as well as new store deals.
Supervisor
Roundtable
09.2014 - 02.2015
- I set up dinning room area by filling salad bar, making sure our bar is stocked, soda fountain is stocked, inventory check, and put money in drawer.
- If closing I cashed drivers out, balance drawers, handled deposit slips, and clean up duties.
- As a supervisor I did as much a team member so I can so them we are a team and they can count on me to run a smooth shift.
- I showed leadership, consistency, and team effort.
Cashier/Trainer
smashburger
San Jose, CA
09.2012 - 10.2014
- Set up front of the house by mopping floor, prepping ice cream tins, prepping lemons, prepping sauces, brewing teas, and counting drawers.
- When training a group of new associates I showed them around the front of house and showed them how to work Expo station and get familiar with our register menu.
- I had an impact of leadership and dependency.
- I demonstrated leadership and team membership.
Cash Management
Ross dress for less
San Jose, CA
02.2012 - 04.2014
- I balanced the stores tills daily, managed our vault, handled deposit slips, did change order exchanges, and handled markdown items.
- Dependecy and accuracy.
- My ability to handle lots of money and how to manage any shortage or overage.
Education
Some High School -
Skills
- Customer Service
- Food Service
- Crew Member
- Customer Care
- Customer Support
- Help Desk
- Coffee Experience
- Data Entry
- Logistics
- Shipping & Receiving
- Shift Management
Certification
Food handlers, 03/01/18, 03/01/21, To prepare and handle food.
Timeline
Mail Service Associate- Help Desk
CBRE
01.2022 - Current
Shift Leader
Walgreens
10.2020 - Current
Senior On-Site Service Specialist
Ricoh
07.2018 - 02.2020
Customer Service Associate
Walgreens
03.2018 - 07.2018
Cashier and Customer Service
Shell Gas
10.2016 - 07.2018
Cashier
Home Depot
10.2015 - 02.2016
Supervisor
Pastry cupboard
07.2015 - 03.2016
Supervisor
Roundtable
09.2014 - 02.2015
Cashier/Trainer
smashburger
09.2012 - 10.2014
Cash Management
Ross dress for less
02.2012 - 04.2014