MARGARET BADILLO
Yorktown Heights,NY
Summary
Results-oriented property manager specializing in negotiation and project execution. Skilled in optimizing tenant engagement and operational processes to enhance customer satisfaction and financial performance. Experienced in leading teams and managing complex property portfolios with a focus on compliance and efficiency.
Overview
28
28
years of professional experience
Work History
PropertyManager
ProviderBank
Iselin, NJ
08.2024 - 08.2026
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Worked with landlords and bank tenants on lease negotiations.
- Negotiated lease terminations and buyouts with landlords to streamline tenant transitions.
- Reviewed and approved terms and conditions for facilities management to ensure compliance and operational efficiency.
- Reviewed and approved service provider scope of work, pricing, and final selection.
- Assessed monthly financial statements to identify discrepancies and inform management, and maintained base rent ledgers.
- Served as bank liaison for tenants and landlords.
- Supported follow-up, escalation, and approval tasks tied to a bank third-party facilities management provider.
- Supported relocation onboarding and managed consolidation of 33 branch locations throughout New Jersey.
- Facilitated bi-weekly meetings to evaluate work order status and prioritize tasks. to check task status and follow up on escalations as needed.
- Monitored building and equipment maintenance, testing, inspections, emergency response, evacuation readiness, code updates, and local town and city compliance.
- Guided two maintenance coordinators supporting property maintenance across bank portfolio.
- Implemented marketing strategies to effectively attract new tenants and enhance property occupancy.
- Prepared site assessment reports and recommendations.
Property Management
KSK Property Management
Somers, NY
12.2023 - 08.2024
- Managed day-to-day operations for two developments with 172 units, overseeing staff to ensure prompt and professional resolution of residential requests, fielding inquiries, and coordinating inspections of elevators and fire systems to maintain compliance and readiness of vacant units.
- Managed financial obligations for property, posting monthly charges, processing vendor checks, and conducting monthly reconciliations to ensure accurate financial reporting.
- Conducted annual resident certification to verify compliance with LITCH requirements, ensuring continued eligibility and adherence to program standards.
- Processed all LITCH applications for vacant units and verified that the necessary paperwork complied with qualification standards.
- Screened and organized emails, letters, and phone calls for the Owner of the developments.
Property Manager
YSMGMT
Norwalk, CT
05.2023 - 11.2023
- Directed daily operations of a 164-unit development, supervising a team of 3 to respond to residents' needs efficiently. Fielded inquiries and concerns. Determined appropriate course of action to ensure residents' concerns were resolved with a prompt courteous and timely manner.
- Coordinated leasing plan to enhance tenant engagement and execute leasing processes for prospective tenants, increasing occupancy rates and improving customer satisfaction. Negotiated with new and current tenants, fostering long-term relationships, and prepared lease and renewal letters while coordinating inspections with local housing authorities.
- Managed multiple CAPEX projects, including building exterior painting, lighting placement, landscape design, and garage door replacement. Coordinated schedules with vendors and residents, ensuring timely and accurate processing of invoices.
- Established parking permit policy to enhance resident parking experience and worked closely with the external enforcement company to ensure all parked vehicles are barnacled.
- Worked closely with building staff to schedule and ensure units were in move-in condition as well as confirm exit inspections with residents.
- Screened composed and responded to all emails, letters and phone calls on behalf of the Owner of the development. Focused on contact for all residents.
- Performed daily updates of the system to ensure accurate reporting of both occupancy and pending vacancies.
- Financial Responsibility included drive and submission of staff timesheets reviewed for more than 30 utility bills monthly for accurate and payment. Processed rent deposits as well as being responsible for collecting development income. Oversaw the collection of all deposits and reconciliation.
- Handled legal responsibilities by submitting service requests for delinquent residents and serious lease violations. Prepared and submitted resident lease documentation to support eviction processes.
Property Manager
AJH Management
White Plains, NY
11.2020 - 05.2023
- Gateway/Gatekeeper for the overall operations of a 316-unit luxury high-rise building in White Plains, New York with a staff of 12 to ensure that all residential requests are addressed in a timely and professional manner. Fielded inquiries and concerns and resolved promptly, courteously, and in a timely manner.
- Successfully increased occupancy from 60% to 100%.
- Spearheaded leasing and touring process for the portfolio showing gifts and amenities to prospective tenants driving occupancy rates while enhancing customer satisfaction. Negotiated and prepared and executed the new and existing leasing agreements fostering long-term relationships and maintaining property occupancy rates which resulted in reduced tenant turnover and increased property stability at a 100% rate.
- Managed a budget to ensure we stayed within budget while creating festive and enjoyable functions for residents.
- Collected income throughout the year, reported collections and deposits, and reduced outstanding balance from over $150K to less than $1K.
- Worked closely with the building department to ensure we were compliant with the Affordable Rental Housing Program.
- Acquired project bids to ensure cost-effectiveness and compliance with budget guidelines for various capital expenditures, while collaborating with the Regional Manager.
- Coordinated with legal counsel to document resident issues, including Notices to Cure and Evictions, and testified in court regarding resident account status and accuracy.
- Planned and hosted all building events and engaged with local establishments to foster a sense of Community and enhance tenant experiences.
- Maintained professional communication with residents, potential investors, CEOs, and regional management, effectively presenting company values and fostering strong relationships.
Infrastructure Services Lead- Asset Wealth Management (AWM)
JPMorgan Chase
New York, NY
01.2019 - 03.2020
- Lead Project Manager for AWM with the New York Metro area.
- Led relocation of over 3,500 AWM users from 270 Park to 390 Madison and 77 Park in Brooklyn and Jersey City, collaborating with Global Real Estate Technology, Finance, and Facilities teams to ensure timely completion under strict deadlines.
- Coordinated technology, location, and restack efforts with the Asset Wealth Management team to execute projects smoothly, relocating approximately 700 users annually into fixed and choice seating environments.
- Managed real estate requests, coordinating moves, voice services, and SmartPrint inquiries to streamline processes and enhance service delivery.
- Served as SmartPrints subject matter expert for Asset Wealth Management, providing insights on print requirements and functionality.
- Conducted monthly User Training on BA processes for On-Boarding, Off-Boarding and Move within AWM.
- Actively participated in the VOICEP Cluster and the phone upgrade in the New York Metro Area.
- Managed vendor invoices on a weekly basis.
Move Management/Investment Management & Private Banking
JPMorgan Chase
02.2004 - 01.2010
Move Management/Investment Management
JPMorgan Chase
02.2009 - 01.2004
Voice Analysis/Investment Bank/Global Markets
JPMorgan Chase
02.1999 - 02.2000
Education
BA - Psychology/Business
Fordham University
Bronx, NYSkills
- Property management
- Real estate relocations
- Leasing and renewals
- Occupancy management
- Rent Collection management
- Tenant Engagement solutions
- Building relationships
- Negotiation skills
- Budget Management administration
- Cost efficiency
- Project execution
- Performance management
- Process optimization
- Cross-functional collaboration
- Microsoft Office Suite proficiency
- Outlook and Lotus Notes proficiency
- Powerpoint
- Visio skills
- AppFolio experience
- ClickPay expertise
- Weimark knowledge
- Butterfly MX knowledge
- User application testing
- End user testing
- Maintenance Coordination familiarity
- Onboarding and offboarding
- Results-driven strategies
- Presentation skills
- Powerpoint
Timeline
PropertyManager
ProviderBank
08.2024 - 08.2026
Property Management
KSK Property Management
12.2023 - 08.2024
Property Manager
YSMGMT
05.2023 - 11.2023
Property Manager
AJH Management
11.2020 - 05.2023
Infrastructure Services Lead- Asset Wealth Management (AWM)
JPMorgan Chase
01.2019 - 03.2020
Move Management/Investment Management
JPMorgan Chase
02.2009 - 01.2004
Move Management/Investment Management & Private Banking
JPMorgan Chase
02.2004 - 01.2010
Voice Analysis/Investment Bank/Global Markets
JPMorgan Chase
02.1999 - 02.2000
BA - Psychology/Business
Fordham University