Margaret Berghahn
DeLand
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling complaints of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
6
6
years of professional experience
2022
2022
years of post-secondary education
Work History
Server/Cook Operator
Porkies BBQ
DeLand
12.2019 - 09.2025
- Provided excellent customer service in a fast-paced BBQ restaurant environment.
- Assisted guests with menu selections and dietary restrictions.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on restaurant procedures and customer service standards.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Handled guest complaints professionally to ensure satisfaction and loyalty.
- Supported team members during peak hours to enhance service flow and efficiency.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Addressed complaints to kitchen staff and served replacement items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Education
Richard Melbourne Academy
Deltona, FLSkills
- Customer service
- POS operation
- Order accuracy
- Menu knowledge
- Health safety compliance
- Team collaboration
- Complaint resolution
- Time management
- Cash handling
- Effective communication
- Problem solving
- Attention to detail
- Employee training
- Point-of-sale system
- Menu presentation
- Table setting knowledge
- Relationship management
- Daily specials memorization
- Team member support
- Food spoilage prevention
- Sales techniques
- Guest engagement
- Responsible beverage service
- Food running
- Memory retention
- Professional appearance
- Exceptional customer service
Timeline
Server/Cook Operator
Porkies BBQ
12.2019 - 09.2025
Richard Melbourne Academy