Margaret Brooks
Kerrville,TX
Summary
Results-driven customer service professional with proven ability to resolve inquiries and enhance satisfaction. Reliable and adaptable, with strong multitasking skills in high-volume environments.
Overview
13
13
years of professional experience
Work History
Customer Service Cashier
Minimart (Fritz/Fischers)
Kerrville, TX
10.2022 - Current
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer, ensuring consistency in balance at end of shifts.
- Resolved customer inquiries and complaints, enhancing overall satisfaction.
- Trained new cashiers on operational procedures and customer service standards.
- Implemented best practices for handling high-volume traffic during peak hours.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Sales Floor Manager
Walgreens
Denver, CO/Fredericksburg, TX
05.2016 - 10.2022
- Supervised daily sales floor operations, ensuring optimal customer service and product availability.
- Trained and mentored staff on sales techniques and company policies to enhance performance.
- Analyzed sales data to identify trends and inform inventory management decisions.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Conducted regular audits of inventory levels, reducing stock discrepancies and enhancing accuracy in reporting.
- Collaborated with upper management on strategic initiatives to improve overall store performance and profitability.
Customer Service Cashier
Kohls
Denver, CO
10.2012 - 05.2016
- Collaborated with team members to optimize store layout and product displays.
- Monitored inventory levels, assisting in restocking and managing stock discrepancies.
- Promoted loyalty programs to customers, contributing to increased membership enrollments.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
Education
No Degree - Business Management
Arapahoe Community College
Littleton, CONo Degree - Business Management
Community College of Aurora
Aurora, Colorado, COSkills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Customer focus
- Up-selling techniques
- Data entry proficiency
- Multitasking and organization
- Adaptability and flexibility