Margaret Cunningham
Summary
Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable customer experiences.
Multitasker able to work in fast paced environments.
Communicative; dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants/bars. Detailed organizer of service operations with versatility in stressful circumstances.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Agent
Ttec (TeleTech) - HealthCare Solutions
Remote In Texas
09.2023 - 02.2024
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Recorded accurate and efficient records in customer database.
- Increased sales and customer satisfaction through personalized servicing.
- Kept detailed records of daily activities through online customer database.
- Monitored service after sale and implemented quick and effective problem resolutions.
Customer Service Representative
Concentrix
Remote In Texas
10.2022 - 02.2023
- Utilized customer service software to manage interactions and track customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Bartender/server
Voodoo Hut
10.2020 - 02.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Dayton High School
Dayton, TX05-2016
Skills
- Order accuracy
- Persuasion techniques
- Resilience Under Pressure
- Product and service knowledge
- Sales consultation
- Product Merchandising
Certification
- Health and life insurance w Medicare license. license number: 14843643
- Certified in CPR, first aid and AED
Musician's assistant
I set up, break down and manage the merchandising for shows, assist in locating sponsors, social media marketing and more for Susan Hickman
Timeline
Sales Agent
Ttec (TeleTech) - HealthCare Solutions
09.2023 - 02.2024
Customer Service Representative
Concentrix
10.2022 - 02.2023
Bartender/server
Voodoo Hut
10.2020 - 02.2022
High School Diploma -
Dayton High School