Margaret Errickson
Houston,TX
Overview
3
3
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
West University Place Police Department
Houston, TX
04.2025 - Current
- Responded promptly to emergency calls, gathering essential information for dispatching responders.
- Operated multi-line phone systems and radio communication devices for effective coordination.
- Monitored active incidents, updating status reports to ensure situational awareness for first responders.
- Provided clear instructions to callers in distress, demonstrating strong communication and crisis management skills.
- Utilized computer-aided dispatch (CAD) systems for real-time tracking of units and incident management.
Assistant to the Office Manager
CORE Benefits Inc.
Houston, TX
01.2024 - 12.2024
- Assisted in managing office operations, ensuring smooth workflow across departments.
- Coordinated scheduling for meetings and appointments, optimizing time management for team members.
- Supported implementation of new software systems, facilitating training sessions for staff adoption.
Lead Graphic Designer
Las Vegas Police Department
Las Vegas, NV
01.2023 - 05.2023
- Led design projects for community outreach materials, enhancing public engagement and awareness.
- Collaborated with law enforcement teams to create visual assets for events.
- Developed branding guidelines to ensure consistency across all departmental communication channels.
- Mentored junior designers, providing guidance on project execution and design principles.
- Collaborated with law enforcement teams to develop visual communication strategies for crime prevention initiatives.
Education
Bachelor of Arts - Textiles
Savannah College of Art And Design
Savannah, GA2023
Skills
- Emergency Communications
- Resource Coordination
- Incident Management
- Critical Decision-Making
- Priority-Based Task Management
- Situational Awareness
- Multi-Tasking
- High-Stress Operations
- Documentation
- Interpersonal Skills and Communication
Certification
- TCOLE Basic Telecommunicator License
- CJIS Security Awareness Certification
- CPR/AED Certification
- TCIC/TLETS Operator Certification
- NCIC Certification
Technical Skills
- Microsoft Office
- Adobe Creative Suite
- Vesta 911 System
- RapidSOS
- Computer-Aided Dispatch (Zercher)
- Multi-System Monitoring
- Multi-Monitor Operations
- Radio Communication Systems
Timeline
911 Emergency Dispatcher
West University Place Police Department
04.2025 - Current
Assistant to the Office Manager
CORE Benefits Inc.
01.2024 - 12.2024
Lead Graphic Designer
Las Vegas Police Department
01.2023 - 05.2023
Bachelor of Arts - Textiles
Savannah College of Art And Design