Margaret Fabian
Steubenville,OH
Summary
Accomplished Store Manager with a proven track record at Tim Hortans, enhancing customer satisfaction through expert handling of complaints and mentoring staff in customer service excellence. Skilled in multitasking and performance improvement, I fostered a collaborative environment at SUBWAY®Restaurants, significantly boosting team efficiency. Demonstrates strong customer service and reliable leadership, driving positive outcomes in high-volume settings.
Overview
9
9
years of professional experience
Work History
Bartender/ Server
Century Casino
New Cumberland, WV
03.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Store Manager
Tim Hortons
Steubenville, OH
01.2021 - 01.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Opening Manager
SUBWAY®Restaurants
Steubenville, OH
12.2015 - 11.2020
- Maintained open lines of communication between team members, fostering a collaborative work environment conducive to problemsolving.
- Mentored new employees through on-the-job training sessions tailored to their individual learning styles.
- Monitored facility maintenance needs, liaising with external contractors when necessary to keep premises clean, functional, and visually appealing at all times.
- Assessed employee performance regularly, providing constructive feedback and coaching for improvement as needed.
Education
Steubenville High School
Steubenville, OH05.2019
Skills
- Customer Service
- Highly reliable
- Strong multitasking
- Handling Difficult Customers
- Performance Improvement
References
Bridget Long~ 614-352-5175 •Tim Hortons- District Manager•
Jessica Wilson~ 304-479-3143• Current restaurant Manager•
Timeline
Bartender/ Server
Century Casino
03.2023 - Current
Store Manager
Tim Hortons
01.2021 - 01.2024
Opening Manager
SUBWAY®Restaurants
12.2015 - 11.2020
Steubenville High School