Margaret Fain
Summary
Accomplished School Bus Dispatcher at Owego Apalachin Central School District, adept in customer relationship management and dispatching procedures. Excelled in coordinating schedules and route planning, enhancing operational efficiency. Demonstrated exceptional teamwork, adaptability, and critical thinking, significantly improving service quality and safety. Proficient in Microsoft Office/Google Suite, ensuring accurate data management and reporting.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dispatcher
Owego Apalachin Central School District
08.2021 - Current
- Planned, organized, and managed work of staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records in a physical and electronic database for district and state level reports.
- Directed dispatching, routing, and tracking of 30+ vehicles.
- Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.
- Assisted in the coordination of efficient bus routes, minimizing travel time.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Verified timekeeping records and handled any discrepancies with employees.
- Aided administrative decision-making through diligent research on relevant topics when required.
- Maintained accurate records of employee hours, overtime, and leave balances for precise payroll calculations.
- Participated in cross-functional collaboration for improved decision-making processes within the organization.
Substitute Bus Driver
Owego Apalachin Central School District
10.2019 - Current
- Collaborated with transportation director to develop strategies for improving overall service quality based on feedback from stakeholders including parents, teachers, or community members.
- Demonstrated flexibility by quickly adapting to last-minute route changes, driver shortages, or other unexpected challenges.
- Guaranteed a safe environment during bus rides by enforcing appropriate behavior rules, reducing instances of student misconduct.
- Contributed to a positive school environment by providing friendly, reliable transportation services for students and staff.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
Administrative Assistant
The Sleep Squad
09.2015 - 07.2019
- Executed record filing system to improve document organization and management.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Evaluated and adjusted routes based on daily needs, available workers, traffic hazards and weather conditions.
- Directed all dispatching, routing and tracking of delivery vehicles.
Education
High School Diploma -
Owego Free Academy
Owego06.2000
Skills
- Customer Relationship Management
- Dispatching procedures
- Route Planning and Adjustment
- Coordinating schedules
- Route Navigation
- Teamwork and Collaboration
- Critical Thinking
- Active Listening
- Adaptability
- Microsoft Office/Google Suite
- Data Entry
Affiliations
- NAPT
- NYAPT
Certification
- Class B CDL with Passenger and School Bus endorsements
- 19A Recordkeeping Certification
- CPR/AED/First Aid Certification
Timeline
Dispatcher
Owego Apalachin Central School District
08.2021 - Current
Substitute Bus Driver
Owego Apalachin Central School District
10.2019 - Current
Administrative Assistant
The Sleep Squad
09.2015 - 07.2019
High School Diploma -
Owego Free Academy
- Class B CDL with Passenger and School Bus endorsements
- 19A Recordkeeping Certification
- CPR/AED/First Aid Certification
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