Margaret Finney
Lakeland
Summary
Detail-oriented Medical Scheduler with expertise in HIPAA compliance, appointment coordination, and insurance verification. Proven track record in optimizing clinic workflow and enhancing patient satisfaction.
Overview
24
24
years of professional experience
Work History
Medical Scheduler/Authorization Specialist
Center for Spinal Stenosis and Neurologic Care
Lakeland, FL
06.2023 - Current
- Scheduled patient appointments using electronic health record systems to optimize clinic workflow.
- Managed patient follow-ups and reminders to enhance attendance rates and streamline operations.
- Coordinated with medical staff to ensure timely communication of patient needs and concerns.
- Maintained accurate patient records to support effective care delivery and compliance standards.
- Assisted in training new staff on scheduling protocols and software utilization for improved efficiency.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Collaborated with insurance providers to verify coverage, ensuring seamless appointment processing for patients.
- Developed organizational strategies for managing high-volume appointment schedules effectively.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Followed up with patients to reschedule missed appointments.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Maintained accurate records of patient demographics, insurance information, and medical history in electronic health systems.
- Resolved conflicts in scheduling or resource allocation quickly and professionally, minimizing disruptions to daily operations.
- Facilitated smooth communication between patients and healthcare providers, addressing inquiries or concerns related to appointments.
- Enhanced patient satisfaction with timely and accurate appointment confirmations and reminders.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Improved office efficiency, coordinating appointments and rescheduling requests promptly.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Coordinated with insurance companies to verify coverage and obtain necessary authorizations for medical procedures.
Medical Secretary
Neurology and Neurosurgery Associates
Winter Haven, FL
04.2002 - 06.2023
- Coordinated patient scheduling and managed appointment logistics efficiently.
- Processed medical records and maintained patient confidentiality in compliance with regulations.
- Streamlined office operations, enhancing workflow between departments and improving service delivery.
- Managed insurance verification processes, ensuring accuracy for patient billing and reimbursement.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Enhanced office productivity by handling high volume of callers per day.
- Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
- Maintained current and accurate medical records for patients.
Education
High School Diploma -
Duncan U Fletcher
Neptune Beach, FL06-1968
Skills
- Appointment coordination
- Reception oversight
- HIPAA compliance
- Strong organization
- Insurance verification
- Medical office procedures
- Schedule management
- File preparation
- Multi-line telephone system control
- Authorization coordination
- EHR software
Timeline
Medical Scheduler/Authorization Specialist
Center for Spinal Stenosis and Neurologic Care
06.2023 - Current
Medical Secretary
Neurology and Neurosurgery Associates
04.2002 - 06.2023
High School Diploma -
Duncan U Fletcher