Margaret Francois
Summary
Detail-oriented and highly organized professional with experience in management, administrative support, and customer service. Skilled in multitasking, coordinating schedules, and handling high-pressure situations with professionalism. Strong communication and problem-solving abilities and maintaining efficient operations and delivering excellent service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Inventory Manager
American Legion Post 171
Ft. Pierce, FL
07.2023 - Current
- Managed inventory levels and maintained accurate stock records
- Tracked incoming and outgoing materials to ensure proper documentation
- Coordinated with staff to verify and resolve issues
- Conducted inventory audits and addressed discrepancies
- Supported daily operations in a fast-paced environment
Administrative Assistant
City of Fort Pierce
Ft. Pierce, FL
12.2022 - 12.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Provided administrative support including data entry, scheduling, and record management
- Dispatched drivers and monitored routes to ensure timely service completion
- Communicated with drivers and customers to resolve issues and update service status
- Maintained accurate logs, reports, and operational records
- Assisted with coordinating daily operations in a fast-paced environment
Office Manager
Star Chiropractor Center
Ft. Pierce, FL
03.2021 - 12.2022
- Oversaw daily office operations, including scheduling, staff coordination, and workflow management
- Managed patient care for accident-related cases, ensuring proper documentation and timely service
- Verified insurance coverage, including PIP (Personal Injury Protection), and processed patient information
- Handled billing, data entry, and maintained accurate patient records
- Resolved patient concerns while providing professional and compassionate customer service
Patient Service Representative
Change Healthcare
Port Saint Lucie, FL
04.2017 - 03.2021
- Assisted patients with scheduling, check-in/check-out, and service coordination
- Verified insurance information and maintained accurate patient records
- Handled high-volume calls and inquiries, providing timely and professional support
- Resolved patient concerns and ensured a positive service experience
- Maintained confidentiality and compliance with healthcare regulations
Insurance Verification Specialist
Manpower Staffing
West Palm Beach, FL
07.2016 - 02.2017
- Verified insurance eligibility, benefits, and authorizations for patients
- Communicated with insurance providers to confirm coverage and resolve discrepancies
- Ensured accurate data entry and maintained up-to-date patient records
- Supported billing processes by confirming coverage prior to services
Education
High School Diploma -
Lincoln Academy High School
Houston, TXSkills
- Scheduling & Coordination
- Data Entry & Record Management
- Customer & Client Communication
- Problem Resolution
- Time Management
- Multitasking in Fast-Paced Environments
- Team Support & Operations Coordination
Certification
- Freight Broker, Truckingworldwide.com - October 2021
Timeline
Inventory Manager
American Legion Post 171
07.2023 - Current
Administrative Assistant
City of Fort Pierce
12.2022 - 12.2024
Office Manager
Star Chiropractor Center
03.2021 - 12.2022
Patient Service Representative
Change Healthcare
04.2017 - 03.2021
Insurance Verification Specialist
Manpower Staffing
07.2016 - 02.2017
High School Diploma -
Lincoln Academy High School