Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Margaret Grogan

Naples,FL

Summary

Experienced retail manager with over 20 years of experience. Proven team building and client service skills. Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

25
25
years of professional experience

Work History

Airport Operations Agent

JetBlue Airlines
Estero, FL
01.2022 - 10.2024
  • Greeted and welcomed passengers to the airport terminal.
  • Assisted with the boarding process, ensuring that all necessary documents were in order.
  • Ensured compliance with aviation regulations and procedures concerning air carrier operations.
  • Managed various administrative tasks related to airline operations including ticketing, reservations, seating assignments.
  • Maintained operations compliance with FAA, TSA and airport regulations.
  • Helped customers with special needs to board and disembark from aircraft.

Test Facilitator

WESTAT National Assessment Of Educational Progress
Anchorage, AK
01.2024 - 03.2024
  • Tracked inventory levels of testing supplies and equipment needed for upcoming exams.
  • Collaborated with members of IT team to troubleshoot technical problems encountered during testing.
  • Implemented policies, procedures and programs to carry out educational standards and goals.
  • Assisted with the preparation of materials, such as answer sheets and test booklets, for testing sessions.
  • Monitored the testing environment to ensure fairness and accuracy of tests.
  • Provided instructions to test takers on how to complete their exams correctly.

Store Manager

Loft Outlet
Estero
02.2011 - 11.2022
  • Maintained healthy staff morale by creating a fun, educational environment with a high level of employee engagement
  • Created a warm welcoming environment for internal and external clients
  • Managed a team of 15 employees, including managers, and trained them in a variety of merchandising and organizational functions
  • Coached several associates to the next level
  • Set clear expectations for associates and managers
  • Addressed client concerns and used these as opportunities for growth
  • Achieved sales plans and over archived gross margin.

Store Manager

Blue Willies
Naples, FL
10.2008 - 02.2011
  • Managed all aspects of a privately owned high end boutique
  • Coached staff to improve clienteling and customer service skills
  • Assisted in starting an on line marketing campaign to grow sales.

Executive Director

J.Crew
Naples, FL
10.2006 - 10.2008
  • Recruited hired and trained staff for a new store
  • Organized and hosted several charity events to build relationships within the community
  • Hosted private shopping events to build client base
  • Coached staff to insure high levels of client satisfaction
  • Exceeded sales plans on a consistent basis.

Multi-Department Manager

Saks Fifth Avenue
Huntington, NY
06.1999 - 10.2006
  • Participated in hiring over 100 associates for new store
  • Managed multiple departments
  • Delivered excellent client service driving quality shopping experiences
  • Hosted series of events with designers and clients to drive business
  • Coached associates in growing their client base
  • Negotiated vendor mix and stock levels to achieve maximum sales and gross margin
  • Delivered constructive feedback and developmental support to associates.

Education

Textile and Apparel Marketing -

Fashion Institute of Technology
New York, NY
05.1976

Skills

  • Communication skills
  • Leadership
  • Customer service

Languages

English

Timeline

Test Facilitator

WESTAT National Assessment Of Educational Progress
01.2024 - 03.2024

Airport Operations Agent

JetBlue Airlines
01.2022 - 10.2024

Store Manager

Loft Outlet
02.2011 - 11.2022

Store Manager

Blue Willies
10.2008 - 02.2011

Executive Director

J.Crew
10.2006 - 10.2008

Multi-Department Manager

Saks Fifth Avenue
06.1999 - 10.2006

Textile and Apparel Marketing -

Fashion Institute of Technology

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Margaret Grogan