Margaret Hernandez
Shift Supervisor
El Paso,TX
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and trainer of employees to maximize productivity. Consistently recognized for hard work, attention to detail and achievement of goals. Driven and motivate in working in the customer service industry for the past 13 years. Dedicated to providing superior guest experience. Enthusiastic and positive leadership approach that inspires dedicated, customer-focused teams.
Overview
33
33
years of post-secondary education
13
13
years of professional experience
Work History
Shift Supervisor
Starbucks
El Paso, Texas
01.2008 - Current
- Established effective partner roles as baristas and delegated tasks to take advantage of individual abilities and meet expected demands.
- Built performance-oriented culture with satisfied, hardworking partners by clearly highlighting partner success and developing leaders from within.
- Delivered superior training and leadership to barista's to boost performance and help partners achieve performance targets.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Helped store management meet standards of service and quality in daily operations.
- Completed store opening and closing procedures, including setting up registers and checking products.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Responded to and resolved customer questions and concerns.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Coached team members in techniques necessary to complete job tasks.
Education
High School Diploma -
Bel Air High School
05.2003 - 05.2021
No Degree - Nursing
El Paso Community College
08.2006 - 08.2021
Skills
Inventory control and record keeping
undefinedTimeline
Shift Supervisor
Starbucks
01.2008 - Current
No Degree - Nursing
El Paso Community College
08.2006 - 08.2021
High School Diploma -
Bel Air High School
05.2003 - 05.2021
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