Peyton Brotman
Tacoma,WA
Summary
Results-driven Starbucks Shift Supervisor with comprehensive experience in leadership and store operations. Demonstrates expertise in enhancing customer experiences, maintaining food safety standards, and fostering team collaboration to achieve operational goals in a fast-paced environment.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks
Tacoma, Washington
09.2025 - Current
- Trained partners on beverage recipes, POS procedures, and customer service routines.
- Coordinated shift coverage and allocated specific tasks to staff.
- Supported baristas during busy shifts while following Starbucks store operations standards.
- Monitored cash handling, drawer counts, and register accuracy to ensure financial integrity throughout shifts.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Helped manage opening and closing tasks to keep café ready and secure.
- Checked product quality, freshness, and food safety across beverage stations.
- Managed inventory checks and restocked supplies for coffee and pastry stations.
- Coordinated task assignments for team members to enhance workflow and ensure timely service.
- Resolved customer concerns using Starbucks service guidelines and calm communication.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Delivered constructive feedback to employees on performance to foster skill development and accountability.
Barista
Starbucks
Tacoma, WA
04.2023 - 09.2025
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Handled customer orders through POS, mobile orders, and drive-thru channels.
- Processed cash, card, and app payments with accurate register handling.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Trained new baristas on beverage routines and customer service expectations.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Prepared Starbucks espresso beverages following store recipes and quality standards.
- Steamed milk for beverages according to customer specifications. and brewed coffee for customized hot and cold drinks.
- Assisted partners during rush periods with order flow and drink assembly.
Education
High School Diploma -
Silas High School
Tacoma06-2022
Skills
- Store operations
- POS systems
- Cash handling
- Food safety
- Inventory control and record keeping
- Team supervision
- Staff training
- Assigning work
- Team leadership
- Customer service
- Problem solving
- Clear communication
- Decision making
- Safety awareness
- Inventory control and record keeping
Certification
- food handlers card
Timeline
Shift Supervisor
Starbucks
09.2025 - Current
Barista
Starbucks
04.2023 - 09.2025
High School Diploma -
Silas High School