Margaret Lane
Plainview
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
34
34
years of professional experience
Work History
EAP Counselor
Federal Bureau Of Investigation Headquarters
2007.01 - Current
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Enhanced community outreach efforts for better service accessibility and increased program enrollment.
- Provided crisis intervention services for clients experiencing acute mental health or substance abuse issues.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Reduced workplace stress levels through the implementation of effective stress management techniques for employees.
- Enhanced client well-being by providing comprehensive assessments and personalized counseling sessions.
- Supported clients in overcoming personal challenges with targeted psycho-educational interventions and therapeutic strategies.
- Delivered high-quality EAP services, ensuring timely access to resources and relevant support systems.
- Promoted work-life balance by offering guidance on time management, prioritization, and self-care practices for employees.
- Provided crisis intervention services, effectively addressing urgent mental health concerns among employees while ensuring a safe working environment.
- Contributed to a positive workplace culture by promoting diversity, inclusion, and empathy throughout all EAP activities.
- Empowered clients to make informed decisions about their mental health care through education on available treatment options and community resources.
- Maintained strict confidentiality protocols when handling sensitive client information, adhering to ethical guidelines set forth by regulatory bodies.
- Served as an advocate for employee well-being, championing the importance of mental health support in fostering a productive and engaged workforce.
- Conducted on-site training services for managers and employees on wellness and health topics.
- Delivered crisis intervention and management support in response to critical incidents.
- Executed manager consultation services on performance management, trauma impacting workplace, organizational change and work-life issues.
- Facilitated group support sessions for employees experiencing shared challenges, fostering peer support networks within the organization.
Social Worker
Calvary Hospital
1990.07 - 2006.12
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Developed and facilitated support groups, promoting healthy coping skills and fostering peer connections among participants.
- Supervised interns or junior staff members, providing direction on best practices in social work and contributing to their professional growth as practitioners.
- Led workshops on topics relevant to client populations served, empowering individuals with valuable knowledge and tools for selfadvocacy.
- Promoted a culture of self-care and professional development among colleagues, fostering a supportive work environment that encouraged ongoing growth and learning.
- Updated client documentation for accurate, compliant and current records.
- Supported clients and families with empathy and compassion during difficult times.
- Advocated for clients to assure respected rights and wishes.
- De-escalated stressful situations through individual and family crisis interventions.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Monitored clients' progress to adjust treatment plans accordingly.
- Utilized evidence-based practices to provide effective interventions for clients.
- Participated in professional development and training opportunities to enhance clinical skills.
Education
Licensed Massage Therapist - Massage Therapy
Connecticut Center For Massage Therapy - Westport
Westport, CT05.1998
Master of Arts - Social Work
Hunter College School of Social Work
New York, NY05.1990
Bachelor of Arts - Psychology
St. John's University
Jamaica, NY05.1987
Skills
- Clinical Supervision
- Mental Health Assessment
- Wellness-Promotion
- Grief Counseling
- Psychoeducation
- Solution-Focused Therapy
- Self-Care Strategies
- Active Listening
- Crisis Intervention
- Group Facilitation
- Trauma-Informed Care
- Domestic Violence Support
- Stress Management
- Behavioral Health
- Suicide Prevention
Timeline
EAP Counselor
Federal Bureau Of Investigation Headquarters
2007.01 - Current
Social Worker
Calvary Hospital
1990.07 - 2006.12
Licensed Massage Therapist - Massage Therapy
Connecticut Center For Massage Therapy - Westport
Master of Arts - Social Work
Hunter College School of Social Work
Bachelor of Arts - Psychology
St. John's University
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