Margaret Lauer
Merriam,KS
Summary
Dynamic Communications Specialist with a proven track record at AdventHealth Shawnee Mission, excelling in crisis management and enhancing customer satisfaction through effective call routing. Skilled in interdepartmental coordination and clear communication, I consistently foster a positive environment while maintaining patient confidentiality and delivering high-quality service.
Professional nurse prepared for role, bringing strong clinical assessment skills and telehealth expertise. Focus on team collaboration and delivering results, adaptable to changing needs. Proficient in patient triage, critical thinking, and effective communication. Reliable and driven to achieve positive outcomes in fast-paced environment.
Overview
29
29
years of professional experience
Work History
Patient Placement Specialist
Advent Health Shawnee Mission
Merriam, KS
01.2025 - Current
- Coordinated patient placement processes to ensure timely and efficient admissions based on clinical needs and facility availability.
- Conducted comprehensive assessments of patient requirements to match them with appropriate healthcare services and resources.
- Maintained open communication with healthcare providers to facilitate seamless transitions of care for patients.
- Utilized hospital data systems to track patient placements, analyze trends and optimize resource allocation.
- Participated in training sessions for new staff on patient placement protocols and software usage.
Communications Specialist
AdventHealth Shawnee Mission
Merriam, KS
05.2022 - 01.2025
- Manage crisis communication situations - paging hospital emergency codes and overhead announcements as needed.
- Enhanced customer satisfaction by efficiently routing calls to appropriate departments and personnel.
- Contributed to a positive work environment with a friendly demeanor while interacting with customers, colleagues, and visitors.
- Answer incoming client queries and complaints to provide strong customer service in a professional manner
- Maintain confidentiality of patient information as required by HIPAA.
- Maintained an organized workspace, ensuring that necessary resources such as directories, phone lists, and manuals were easily accessible during daily operations.
- Serve as first line of communication for AdventHealth facilities in the Kansas City region.
Registered Nurse, Emergency Department
AdventHealth Shawnee Mission
Merriam, KS
11.1998 - 12.2021
- Demonstrated strong clinical reasoning skills when assessing patient's conditions, initiating appropriate interventions, and escalating concerns to physicians as needed.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Improved patient outcomes by consistently providing high-quality emergency care and implementing evidence-based nursing practices.
- Collaborated with multidisciplinary healthcare teams to develop comprehensive care plans for patients presenting with diverse medical conditions in the Emergency Department.
- Reduced patient wait times by efficiently triaging patients based on acuity levels and prioritizing urgent cases.
- Answered codes quickly and orchestrated efficient, skilled medical care.
- Upheld professional nursing standards and ethical principles when advocating for patient's rights, respecting their autonomy, and maintaining confidentiality at all times.
- Educated family members and caregivers on patient care instructions.
- Promoted a safe and supportive environment for both patients and staff members by adhering to infection control protocols, maintaining equipment, and following safety guidelines.
- Prevented potential medication errors by diligently verifying orders, double-checking dosages, and administering medications according to established protocols.
- Facilitated smooth transitions of care by effectively communicating pertinent information during hand-offs and discharge planning.
- Provided valuable support to families during critical situations by offering emotional support, answering questions, and assisting with decision-making processes related to their loved one''s care.
- Contributed to improved departmental performance metrics through prompt documentation of assessments, interventions, and patient responses in electronic medical records.
Registered Nurse, Emergency Department
St. Luke's Northland
Kansas City, KS
05.2002 - 05.2004
- Demonstrated strong clinical reasoning skills when assessing patients'' conditions, initiating appropriate interventions, and escalating concerns to physicians as needed.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Registered Nurse, Emergency Department
Overland Park Regional Medical Center
Overland Park, KS
10.1998 - 05.2002
- Demonstrated strong clinical reasoning skills when assessing patients'' conditions, initiating appropriate interventions, and escalating concerns to physicians as needed.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Registered Nurse, Emergency Department
Moreno Valley Medical Center
Moreno Valley, CA
12.1996 - 10.1998
- Demonstrated strong clinical reasoning skills when assessing patients'' conditions, initiating appropriate interventions, and escalating concerns to physicians as needed.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Registered Nurse, Emergency Department
Riverside Community Hospital
Riverside, CA
12.1996 - 10.1998
- Demonstrated strong clinical reasoning skills when assessing patients'' conditions, initiating appropriate interventions, and escalating concerns to physicians as needed.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Education
Associate of Science - Nursing
Riverside Community College
Riverside, CA12-1996
Skills
- Strong telephone etiquette
- Work prioritization
- Excellent verbal communication skills
- Call routing
- Interdepartmental coordination
- Researching patient issues
- Computer skills
- HIPAA compliance
- Clinical judgement
- Patient assessments
- Triage
Timeline
Patient Placement Specialist
Advent Health Shawnee Mission
01.2025 - Current
Communications Specialist
AdventHealth Shawnee Mission
05.2022 - 01.2025
Registered Nurse, Emergency Department
St. Luke's Northland
05.2002 - 05.2004
Registered Nurse, Emergency Department
AdventHealth Shawnee Mission
11.1998 - 12.2021
Registered Nurse, Emergency Department
Overland Park Regional Medical Center
10.1998 - 05.2002
Registered Nurse, Emergency Department
Moreno Valley Medical Center
12.1996 - 10.1998
Registered Nurse, Emergency Department
Riverside Community Hospital
12.1996 - 10.1998
Associate of Science - Nursing
Riverside Community College