Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Timeline
Education and Training
jESSE P. MUNGER AWARD; CENTENNIAL SCHOOLS AWARD
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Margaret Lutz

North Wales

Summary


Technology professional prepared for this role. Extensive experience providing innovative solutions and enhancing operational efficiency. Known for collaborative teamwork and achieving impactful results while adapting to changing requirements. Displays technical expertise and problem-solving skills highly valued by employers.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Independent Sales Representative

MassMutual Financial Group
01.2025 - Current
  • Developed and maintained strong relationships with clients to drive sales growth.
  • Conducted market research to identify new business opportunities and customer needs.
  • Delivered product presentations and demonstrations to enhance client understanding and engagement.
  • Negotiated contracts and pricing agreements, ensuring competitive positioning in the market.
  • Analyzed sales data to refine strategies, improve performance, and meet organizational goals.
  • Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.

AI Generative Technologist

Outlier AI
06.2024 - Current
  • Led cross-functional teams to implement technology solutions enhancing operational efficiency..
  • Spearheaded initiatives that improved user experience and increased adoption rates of new technologies.
  • Evaluated emerging technologies, providing recommendations for their integration into existing workflows.
  • Established a culture of continuous learning and professional development within the technology team, enhancing overall skills and capabilities.
  • Conducted thorough analyses of existing processes to identify areas for improvement.
  • Managed project timelines, ensuring alignment with strategic goals and stakeholder expectations.

Customer Service Representative

Home Depot
06.2022 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Relayed customer feedback to cross-functional teams to improve products and services.

Sales Consultant

Tax Break Income Tax Service
07.2009 - 03.2010
  • Worked with fellow sales team members to achieve group targets.
  • Listened to customers to understand needs and refer to optimal services.
  • Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
  • Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
  • Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
  • Fostered relationships with customers to expand customer base and retain business.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Developed key customer relationships to increase sales.

Recruiter

Bankers Life Insurance Company Of America
04.2009 - 07.2009
  • Communicated duties, compensation, benefits and working conditions to potential candidates, enabling solid understanding of job expectations.
  • Increased recruiting network by leveraging industry contacts and internet mining resources.
  • Brought in well-qualified, multifaced job candidates to fill open positions.
  • Recruited 45 candidates per role and used diverse screening tools to identify qualified talent.
  • Managed and updated recruitment ATS and CMS software.

Marketing Research Analyst

Center for Strategy Research
09.1991 - 02.1996
  • Interpreted and presented data to company management using charts, graphs and spreadsheets.
  • Used statistical software to log and evaluate data trends.
  • Devised development and data gathering methods for questionnaires, focus groups and opinion polls.
  • Created surveys to discover customer preferences.
  • Outlined research findings in detailed documentation to support decision making by project managers, clients and other marketing team members.
  • Researched consumer opinions and marketing strategies in collaboration with marketing team personnel.

Education

Master of Arts - Political Science/ Political Economy

Boston College
Chestnut Hill, MA
05-1997

Bachelor of Arts - English Language And Literature

Rutgers, The State University of New Jersey
New Brunswick, NJ
05.1990

Skills

  • Strategic Account Development and Management
  • Customer Needs Assessment
  • Account Management
  • Account Reconciliation
  • Customer Liaison
  • Customer Relationship Management
  • Market Research and Analysis
  • Product and Service Knowledge
  • Sales presentations
  • Effective negotiation
  • Client acquisition
  • Cold calling expertise
  • Market research
  • Lead prospecting
  • Teamwork
  • Problem-solving
  • Active listening
  • Effective communication
  • Self motivation
  • Analytical thinking
  • Professionalism

Accomplishments

  • Graduated Summa cum Laude; Phi Beta Kappa

Affiliations

  • Member, Alumni Association

Certification

  • Licensed Insurance agent - state of Pennsylvania

Languages

French
Limited
Latin
Limited

Timeline

Independent Sales Representative

MassMutual Financial Group
01.2025 - Current

AI Generative Technologist

Outlier AI
06.2024 - Current

Customer Service Representative

Home Depot
06.2022 - Current

Sales Consultant

Tax Break Income Tax Service
07.2009 - 03.2010

Recruiter

Bankers Life Insurance Company Of America
04.2009 - 07.2009

Marketing Research Analyst

Center for Strategy Research
09.1991 - 02.1996

Bachelor of Arts - English Language And Literature

Rutgers, The State University of New Jersey

Master of Arts - Political Science/ Political Economy

Boston College

Education and Training

1 year horticulture training, course in teaching literacy

jESSE P. MUNGER AWARD; CENTENNIAL SCHOOLS AWARD

Awarded for outstanding academic achievement in both high school and college. Received full scholarship for graduate studies to a well respected department in the field of Political Science.

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