Margaret Martin
Houston,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Sterile Processing Technician position. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Team Associate
McDonald's
Houston, TX
03.2022 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Upsold additional products and services to customers, increasing revenue.
- Worked closely with shift manager to solve problems and handle customer concerns.
Front Desk Clerk
Comfort Suites
Houston, TX
04.2022 - 10.2023
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees, and payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed late check-ins and directed guests to rooms and facilities.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Trained new staff members in customer service techniques and hotel operations.
Teacher's Assistant
Kidz Planet Daycare Center
Houston, TX
06.2020 - 02.2021
- Encouraged child involvement in classroom experiences and group interaction.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Kept children between ages of 3 and 10 safe and secure with vigilant oversight.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Promoted learning and social development through structured and unstructured playtime.
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Education
No Degree - Nursing Assistance
Smithwood
Houston, TXNo Degree - Sterile Processing Technology
Fortis College/ Sterile Processor
Houston, TX01.2024
Skills
- Customer Service
- Child Supervision
- Administrative Support
- Data Entry
- Food Preparation and Service
- Medical Terminology Knowledge
- Picking Instruments
- Decontamination Procedures
Timeline
Front Desk Clerk
Comfort Suites
04.2022 - 10.2023
Team Associate
McDonald's
03.2022 - 11.2023
Teacher's Assistant
Kidz Planet Daycare Center
06.2020 - 02.2021
No Degree - Nursing Assistance
Smithwood
No Degree - Sterile Processing Technology
Fortis College/ Sterile Processor
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