Margaret Mofor
RANDALLSTOWN,Maryland
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction at CITY VIEW BAR & GRILL through exceptional service and hospitality expertise. Skilled in cash handling and guest engagement, adept at creating memorable experiences. Leveraged strong work ethic to train new hires, significantly improving service efficiency and team collaboration.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Server/ Cocktail Server
CITY VIEW BAR & GRILL
Woodlawn ,MD
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Bartender
Miss Lady's Bakery Cafe
Randallstown, MD
01.2022 - 07.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Library Technician
NIH ,NLM
Rockville MD
09.1993 - 08.1999
- Assisted patrons in locating materials, enabling them to conduct research more effectively.
- Participated in staff meetings, contributing valuable input towards improvement of library services and operations.
- Ensured a welcoming environment by maintaining clean and orderly spaces within the library.
- Performed routine maintenance on equipment as needed, reducing downtime due to malfunctions or disrepair.
- Enhanced library user experience by providing efficient customer service and assistance with various resources.
- Processed incoming materials efficiently, expediting their availability for patron use.
Education
General Studies
Montgomery College, Takoma Park
Takoma Park, MDSkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Hospitality service expertise
- Professional Appearance
Certification
TIPS Certification State Of Maryland
Timeline
Bartender
Miss Lady's Bakery Cafe
01.2022 - 07.2023
Library Technician
NIH ,NLM
09.1993 - 08.1999
Server/ Cocktail Server
CITY VIEW BAR & GRILL
General Studies
Montgomery College, Takoma Park