Margaret Montes
Chino Hills,CA
Summary
Results-driven Eligibility Worker Supervisor with a proven track record in team supervision, regulatory compliance, and training. Expertise in managing diverse teams to achieve performance excellence and maintain accurate records.
Overview
1
1
Language
33
33
years of professional experience
Work History
Eligibility Worker Supervisor I
County of San Bernardino
Rancho Cucamonga, California
12.2013 - 08.2024
- Directed and supervised team of 15 employees, overseeing daily operations and fostering a collaborative work environment.
- Maintained accurate records of employee performance and attendance, tracking leave requests and disciplinary actions to support effective team management.
- Reviewed case files for compliance with state regulations and guidelines, ensuring adherence to legal standards.
Eligibility Worker III
San Bernardino County
Rancho Cucamonga, California
05.2010 - 12.2013
- Reviewed case files to ensure compliance with regulations and guidelines, maintaining program integrity.
- Conducted training sessions for new employees on eligibility processes, improving their understanding and job performance.
- Participated in training sessions on new policies or procedures related to eligibility requirements, enhancing knowledge of team.
- Oversaw VITA program operations during tax season to ensure compliance and efficiency.
Eligibility Worker II
County of San Bernardino
Ontario, California
07.2005 - 05.2010
- Processed benefits applications and documents for food stamps, cash aid, and medical assistance, ensuring compliance with regulations.
- Conducted interviews to gather necessary information from applicants, facilitating timely benefit determinations.
- Maintained accurate records of client interactions and case progress to support effective case management.
Clerk II
County of San Bernardino
Ontario, California
11.1991 - 07.2005
- Coordinated incoming mail distribution to ensure timely delivery to appropriate personnel.
- Oversaw office supplies inventory and streamlined ordering process for necessary items.
- Executed data entry tasks to maintain accurate and up-to-date customer account records.
Education
Associate of Science - Human Resources Management
Mt. San Antonio College
Walnut, CA06-2012
Languages
Spanish
Limited
Timeline
Eligibility Worker Supervisor I
County of San Bernardino
12.2013 - 08.2024
Eligibility Worker III
San Bernardino County
05.2010 - 12.2013
Eligibility Worker II
County of San Bernardino
07.2005 - 05.2010
Clerk II
County of San Bernardino
11.1991 - 07.2005
Associate of Science - Human Resources Management
Mt. San Antonio College