Margaret Mulcahy
Kankakee,IL
Summary
Dynamic customer service professional with a proven track record at Menards, excelling in customer satisfaction and cash handling. Recognized for fostering strong customer relationships and enhancing loyalty through effective communication and problem-solving. Committed to team collaboration and maintaining a welcoming environment, consistently achieving service goals and exceeding expectations.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Menards
Kankakee, IL
09.2023 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
Team Member
Cinemark
Kankakee, IL
06.2021 - 09.2023
- Provided exceptional customer service by assisting guests with inquiries and resolving issues promptly.
- Operated point-of-sale systems efficiently to process transactions and manage cash handling.
- Ensured cleanliness and organization of theater environment for optimal guest experience.
- Collaborated with team members to maintain accurate inventory levels of concessions and supplies.
Education
High School Diploma -
Kankakee High School
Kankakee, IL05.2023
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Team collaboration
- Customer relations
Timeline
Customer Service Cashier
Menards
09.2023 - Current
Team Member
Cinemark
06.2021 - 09.2023
High School Diploma -
Kankakee High School