Margaret Murphy
West Chester,PA
Summary
Motivated Store Manager with a proven track record in customer relations, sales, and inventory control. Experienced in improving store operations, increasing top-line sales, and reducing costs. Successful in achieving sales growth, customer growth, and meeting budgets and goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Director
Acme Food Markets
Avondale, PA
03.2023 - Current
- Forecast weekly budget and monitor expenditures
- Evaluate and interpret P&L statements to guide financial strategies
- Maintain 1.4% center store shrink quarter to date
- Implement programs throughout the store, and follow up with department managers for completion
- Oversee workforce consisting of more than a hundred union associates
- Effectively mentored and trained an Assistant Store Director over a 12-week period
- Oversee implementation of all safety measures within the store
- Sustain strong vendor relationships through regular communication
- Maintain alignment with branding policies
- Develop holiday plans and projections for optimal sales
- Engage in team building exercises with store staff and managers
- Collaborate with managers to implement report-driven improvements
Assistant Store Director
Acme
05.2021 - 03.2023
- Provided leadership and direction to all store associates
- Supervised all department managers
- Allocated jobs necessary for day-to-day function
- Successfully hired candidates
- Labor forecasting and scheduling
- Responsible for Center Store Merchandising
- Review and analyze P&L statements
- Implement plans to reduce department shrink
- Determine proper inventory levels throughout departments
- Manage vendor relationships to ensure effective product display
Front End Manager
Acme
09.2020 - 05.2021
- Resolved customer problems or complaints with products and employee satisfaction
- Establish relationships with employees
- Perform till audits and safe audits
- Tracked cashier performance and coached to improve
Customer Service Representative
Acme
03.2016 - 08.2020
- Responsible for refunds and exchanges
- Help customers enjoy their experience
Education
Bachelor of Science Cum Laude - Business Management,Employment Law
West Chester University
West Chester, PA05.2022
Skills
- Microsoft Word
- Microsoft Teams
- PowerPoint
- Excel
- Outlook
- Power BI
- SharePoint
- Staff leadership
- Vendor relationship development
- Hourly shift management
- Employee training
- Relationship building and management
- Delegation
- Merchandise planning
- Operational budgeting
- Loss Prevention
- Payroll Management
- Shift Scheduling
- Retail Inventory Management
- Cash Management
- Team Leadership
- Inventory Control
Certification
- Food Safety Certificate 2023
- RAMP Certification 2022
References
References available upon request.
Timeline
Store Director
Acme Food Markets
03.2023 - Current
Assistant Store Director
Acme
05.2021 - 03.2023
Front End Manager
Acme
09.2020 - 05.2021
Customer Service Representative
Acme
03.2016 - 08.2020
Bachelor of Science Cum Laude - Business Management,Employment Law
West Chester University
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