Summary
Overview
Work History
Education
Skills
Timeline
Generic

Margaret Murphy

Las Vegas

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

15
15
years of professional experience

Work History

Fresh Assistant Manager

Sam's Club 6261
Las Vegas
02.2024 - Current
  • Assisted in managing daily operations and member service initiatives.
  • Supported associates by providing training on store policies and procedures.
  • Monitored inventory levels and assisted with stock replenishment processes.
  • Coordinated merchandising efforts to enhance product displays and promotions.
  • Engaged with members to address inquiries and resolve issues effectively.
  • Participated in team meetings to discuss store performance and strategies.
  • Implemented safety protocols to maintain a secure shopping environment.
  • Contributed to maintaining cleanliness and organization throughout the store.
  • Resolved member complaints in a timely manner while maintaining excellent member service standards.
  • Provided feedback on employee performance reviews in order to enhance productivity levels.
  • Hired, trained, managed, coached and evaluated new associates in accordance with company policies.
  • Responded promptly to inquiries from members via phone or email in a professional manner.
  • Conducted regular floor walks to identify areas of improvement in terms of safety compliance or cleanliness standards.
  • Maintained effective communication with associates by providing direction on operations-related matters.
  • Analyzed weekly, monthly, and annual budgets to ensure that the club was meeting financial goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Led daily team meetings to discuss project updates and priorities.
  • Coordinated schedules and tasks among associates for efficient workflow.
  • Trained new associates on company policies and operational procedures.
  • Assisted in developing training materials for ongoing associate development.
  • Monitored team performance and provided feedback to improve productivity.
  • Implemented changes to streamline processes and enhance team collaboration.
  • Motivated team members to consistently achieve or exceed performance expectations.
  • Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
  • Created a positive work environment by setting clear expectations and providing resources necessary for success.

Member Service Team Manager

Sam's Club 6261
Las Vegas
11.2024 - 02.2025
  • Led daily team meetings to discuss project updates and priorities.
  • Coordinated schedules and tasks among associates for efficient workflow.
  • Trained new associates on company policies and operational procedures.
  • Assisted in developing training materials for ongoing staff development.
  • Monitored team performance and provided feedback to improve productivity.
  • Implemented changes to streamline processes and enhance team collaboration.
  • Fostered a positive work environment through recognition and support initiatives.
  • Motivated associates to consistently achieve or exceed performance expectations.
  • Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
  • Created a positive work environment by setting clear expectations and providing resources necessary for success.
  • Analyzed and measured associate performance, taking appropriate disciplinary action or recognition based on work performance.

Bakery Team Lead

Sam's Club 8177
Las Vegas
05.2023 - 11.2024
  • Supervised daily bakery operations ensuring quality and freshness of products.
  • Trained and mentored associates on baking techniques and safety procedures.
  • Managed inventory levels and ordered supplies to maintain efficient production flow.
  • Ensured compliance with food safety regulations during all production activities.
  • Coordinated workflow among associates to optimize efficiency in the bakery area.
  • Provided legendary member service by addressing inquiries about bakery items.
  • Maintained a clean and organized workspace throughout the day.
  • Organized and delegated tasks to ensure efficient production of baked goods.
  • Analyzed sales trends in order to optimize product selection and pricing strategies.
  • Monitored the quality of products, ensuring they met established standards.

Fresh Team Manager

Sam's Club 6382
Las Vegas
05.2019 - 05.2023
  • Supervised daily operations and ensured compliance with company policies.
  • Trained team members on customer service standards and product knowledge.
  • Coordinated inventory management to optimize stock levels and reduce waste.
  • Monitored sales performance and identified areas for improvement in service delivery.
  • Developed schedules to ensure adequate staffing during peak hours.
  • Resolved customer complaints promptly to maintain high satisfaction levels.
  • Implemented safety protocols to promote a secure work environment for staff.
  • Motivated team members to consistently achieve or exceed performance expectations.
  • Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
  • Created a positive work environment by setting clear expectations and providing resources necessary for success.

Asset Protection Associate

Sam's Club 8177
Las Vegas
08.2015 - 05.2019
  • Monitored security systems to detect suspicious activity and prevent theft.
  • Conducted regular audits of merchandise to ensure proper inventory control.
  • Collaborated with law enforcement during investigations of theft and fraud incidents.
  • Trained new associates on loss prevention techniques and safety protocols.
  • Engaged with customers to foster a safe shopping experience and deter theft.
  • Reviewed surveillance footage for evidence of theft or policy violations.

Baker/Food Packager

Sam's Club 8177
Las Vegas
11.2011 - 08.2015
  • Prepared various baked goods following company recipes and quality standards.
  • Operated ovens to produce high-volume bakery items efficiently.
  • Managed inventory of baking supplies to ensure consistent product availability.
  • Maintained cleanliness of workstations and compliance with food safety regulations.
  • Assisted team members in the production process during peak hours.
  • Decorated cakes and pastries to meet customer specifications and requests.
  • Monitored baking times and temperatures for optimal product quality control.
  • Followed food safety guidelines while preparing all food items.

Member Service Lead

Sam's Club 8177
Las Vegas
02.2011 - 11.2011
  • Supervised member service team to ensure excellent customer interactions.
  • Trained new associates on service protocols and operational procedures.
  • Resolved member inquiries and complaints promptly and effectively.

Cashier

Sam's Club
Las Vegas
04.2010 - 02.2011
  • Processed member transactions accurately at the point of sale.
  • Assisted members with product inquiries and store navigation.
  • Maintained cleanliness and organization of checkout area.
  • Handled cash, credit, and gift card transactions efficiently.

Education

High School Diploma -

Silverado High School
Las Vegas, NV
05-2000

Skills

  • Inventory management
  • Team scheduling
  • Customer engagement
  • Safety compliance
  • Performance analysis
  • Effective communication
  • Conflict resolution
  • Problem solving
  • Leadership development
  • Decision-making capacity
  • Associate relations
  • Associate training and development

Timeline

Member Service Team Manager

Sam's Club 6261
11.2024 - 02.2025

Fresh Assistant Manager

Sam's Club 6261
02.2024 - Current

Bakery Team Lead

Sam's Club 8177
05.2023 - 11.2024

Fresh Team Manager

Sam's Club 6382
05.2019 - 05.2023

Asset Protection Associate

Sam's Club 8177
08.2015 - 05.2019

Baker/Food Packager

Sam's Club 8177
11.2011 - 08.2015

Member Service Lead

Sam's Club 8177
02.2011 - 11.2011

Cashier

Sam's Club
04.2010 - 02.2011

High School Diploma -

Silverado High School

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