Summary
Overview
Work History
Education
Skills
Timeline
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Margaret Norton

Johnsonville,NY

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

21
21
years of professional experience

Work History

Community Navigator

Catholic Charities of SWW
Saratoga , NY
02.2020 - Current
  • Provided information and guidance to clients on how to access services and resources.
  • Conducted intake assessments with new clients to determine eligibility for services and develop appropriate action plans.
  • Facilitated client referrals to community agencies or other organizations as needed.
  • Maintained accurate records of client interactions in accordance with agency policies and procedures.
  • Educated clients about available resources within the community related to housing, employment, health care, legal aid.

Care Coordination Assistant

Trinty Healthcare
Troy, NY
09.2003 - 01.2020
  • Scheduled meetings, appointments and travel arrangements for staff members.
  • Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
  • Provided administrative support to senior management team.
  • Answered incoming calls, responded to emails, faxes and other inquiries from insurance provider.
  • Compiled data into spreadsheets for analysis or reporting purposes.

Education

Associate of Applied Science - Business Administration And Management

Schenectady County Community College
Schenectady, NY
05-1986

Skills

  • Research
  • Office Administration
  • Proposal Writing
  • Database Management
  • Spreadsheet Management
  • Check processing
  • Microsoft
  • Professional Communication
  • Complex Problem-Solving
  • Spreadsheets

Timeline

Community Navigator

Catholic Charities of SWW
02.2020 - Current

Care Coordination Assistant

Trinty Healthcare
09.2003 - 01.2020

Associate of Applied Science - Business Administration And Management

Schenectady County Community College

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Margaret Norton