Sequoia Montague
Bryans Road,MD
Summary
Driven and enthusiastic undergraduate student with three years of customer service experience. Junior with a versatile computer science, criminal justice, and cybersecurity background. Currently a member of Fayetteville State University's Peake Fellowship Internship, focusing on business online presence and cybersecurity practices. Possess strong organizational skills, exceptional writing abilities, flexibility, and the ability to meet strict deadlines. Committed to continuously learning new skills that will enhance employer's overall operation. Maintained a cumulative college GPA of 3.8.
Overview
3
3
years of professional experience
Work History
Community Navigator Intern
Peake Fellowship
09.2024 - 12.2024
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Collected, arranged, and input information into database system.
- Gained hands-on experience using Google applications and other software programs, increasing proficiency and expanding technical skill set.
- Participated in workshops and presentations related to cybersecurity and AI to gain knowledge.
Front of House Team Member
Chick-fil-a
02.2024 - 08.2024
- Processed transactions efficiently using the point-of-sale system
- Delivered exceptional customer service and maintained professional relationships with clients
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Built a strong working relationship with colleagues to foster a team-oriented atmosphere, resulting in seamless service delivery.
- Served as an effective liaison between kitchen staff and customers, addressing any dietary restrictions or special requests accurately.
Sales Associate
Levi Strauss & Co.
10.2021 - 11.2023
- Ensured that the merchandise was displayed to enhance the sales floor's visual appeal, leading to increased customer purchases
- Met or exceeded individual and team sales targets by actively engaging with customers
- Developed strong rapport with customers and created positive impression of business.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
SGA Diversity and Inclusion Director
Fayetteville State University
01.2023 - 05.2023
- Utilized Microsoft applications to communicate with associates and campus professionals
- Crafted comprehensive board meeting reports to showcase strategic planning and impactful initiatives to improve student life
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Sales Associate
Kate Spade
02.2022 - 08.2022
- Adhered to and applied visual directives, ensuring that store standards were executed daily
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Communicated the brand aesthetic, philosophy and lifestyle to clients
- Maintained sales floor, stocked merchandise, and followed store standards and policies
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Bachelor of Science - Criminal Justice, Cybersecurity
Fayetteville State University
Fayetteville, North Carolina12-2025
Skills
- Oral and written communication
- Microsoft Office Suite
- Computer skills
- Conflict resolution
- Project management
- Multitasking and organization
- Time management
- Google suite
- Data entry
- Virtual work environment
- Research
- Team collaboration
Timeline
Community Navigator Intern
Peake Fellowship
09.2024 - 12.2024
Front of House Team Member
Chick-fil-a
02.2024 - 08.2024
SGA Diversity and Inclusion Director
Fayetteville State University
01.2023 - 05.2023
Sales Associate
Kate Spade
02.2022 - 08.2022
Sales Associate
Levi Strauss & Co.
10.2021 - 11.2023
Bachelor of Science - Criminal Justice, Cybersecurity
Fayetteville State University
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