Margaret O'Brien
Winchester,VIRGINIA
Summary
Professional in customer service with track record of delivering high standards of hospitality in busy settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency. Reliable candidate ready to take on any challenge.
Overview
9
9
years of professional experience
Work History
Waitress
Roma Casual
08.2016 - 10.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Answered customers' questions, recommended items, and recorded order information.
Daycare Assistant
Market St. Daycare
06.2015 - 08.2016
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Ensured compliance with state daycare regulations, maintaining high standard of care.
- Enhanced creativity among children with diverse arts and crafts projects.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
Education
HIGH SCHOOL DIPLOMA -
Millbrook Highschool
Winchester, VIRGINIA06.2019
Skills
- Dining Customer Service
- Sales Expertise
- Accurate Money Handling
- Price Memorization
- Cash Handling
- Item Promotion
- Early Education
- Lunchtime Assistance
- Activities Leadership
- Cleaning and Sanitizing
Timeline
Waitress
Roma Casual
08.2016 - 10.2024
Daycare Assistant
Market St. Daycare
06.2015 - 08.2016
HIGH SCHOOL DIPLOMA -
Millbrook Highschool
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