Professional Summary
Overview
Work History
Education
Skills
Timeline

Margaret Oneto

TTEC
Eugene,OR
7
years of professional experience

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Work History

Customer Service Representative

2 Years 8 Months
TTEC | 12.2023 - Current
  • Collaborated with team to streamline processes, enhancing overall customer satisfaction ratings.
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service Representative

4 Years 7 Months
First Call Resolution | 04.2019 - 11.2023
  • Maintained accurate records of all member communications and transactions, ensuring seamless coordination between departments involved in servicing accounts.
  • Educated members about available resources and benefits associated with their memberships, maximizing utilization rates across various services provided by the organization.
  • Participated in regular team meetings focused on sharing best practices and identifying opportunities for further enhancements to the overall member experience journey.
  • Provided ongoing support to members by promptly answering inquiries and offering tailored assistance when needed.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

No Degree - General Studies

Yuba Community College | Woodland, CA

High School Diploma

Woodland Senior High School | Woodland, CA | 06.2000

Skills

Customer service
Product knowledge
Service solutions
Customer education
Client relations
Call triaging
Documentation
Call management
Active listening
Professional telephone demeanor
Brand representation

Timeline

Customer Service Representative

TTEC
12.2023 - CurrentRead More

Customer Service Representative

First Call Resolution
04.2019 - 11.2023Read More

Yuba Community College

No Degree from General Studies
Read More

Woodland Senior High School

High School Diploma
Read More
Margaret Oneto