Margaret Otteni
Mamaroneck,NY
Summary
.Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
14
14
years of professional experience
Work History
Shift Supervisor
Starbucks
New York, NY
06.2017 - Current
- Monitored inventory levels to ensure adequate supplies for daily operations.
- Supported management in resolving customer inquiries and issues promptly.
- Collaborated with team members to achieve collective goals and improve service delivery.
- Maintained cleanliness and organization in work areas to promote a safe environment.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Completed cash and credit card transactions accurately using POS software.
- Supervised ongoing daily production phases.
Apprentice
Chipotle
Los Angeles, CA
03.2012 - 05.2017
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Implemented staff training programs to enhance team performance and operational standards.
- Developed scheduling systems that improved labor efficiency and reduced overtime costs.
- Analyzed customer feedback to identify service improvement opportunities and enhance guest experiences.
- Led weekly team meetings to communicate goals, address concerns, and foster collaboration among staff.
- Managed vendor relationships to negotiate contracts and secure optimal pricing for supplies.
- Streamlined workflow processes that increased service speed during peak hours while maintaining quality standards.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
Education
No Degree - Independent Artist
The Musicians Institute
Los Angeles, CA12-2019
Associate of Arts - Musical Theater
The American Musical And Dramatic Academy
Los Angeles, CA02-2012
High School Diploma -
J.M Tate High School
Pensacola, FL06-2010
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Staff motivation
- Operations management
- Safety awareness
- Schedule management
- Strategic planning
- Inventory management
Timeline
Shift Supervisor
Starbucks
06.2017 - Current
Apprentice
Chipotle
03.2012 - 05.2017
No Degree - Independent Artist
The Musicians Institute
Associate of Arts - Musical Theater
The American Musical And Dramatic Academy
High School Diploma -
J.M Tate High School