MARGARET PARKER

Coach Operator

Metro/SORTA

Enhanced route efficiency through regular analysis of schedules and traffic patterns.
Reduced accidents by strictly adhering to safety protocols and conducting thorough pre-trip inspections.
Maintained a clean and welcoming vehicle environment for passengers'' comfort and overall experience.
Demonstrated adaptability by stepping in for other routes as needed to support team members during absences or emergencies.
Maintained accurate records of incidents or mechanical issues encountered during shifts for efficient resolution.
Streamlined boarding process by efficiently collecting fares and validating passes, minimizing delays.
Improved passenger satisfaction by consistently providing safe, timely, and comfortable transportation services.
Increased on-time performance by effectively navigating through heavy traffic conditions while remaining attentive to passengers'' needs.
Assisted passengers with special needs, ensuring accessibility and a positive travel experience.
Facilitated clear communication between dispatchers, supervisors, and fellow operators to ensure seamless operations during shifts.
Fostered positive relationships with regular passengers by displaying a friendly yet professional demeanor during their commute time.
Transported passengers safely along prescribed routes according to tight schedules.
Communicated regularly with central dispatch teams to report delays and route changes.
Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.