Summary
Overview
Work History
Education
Skills
Volunteering
Timeline
Generic

Margaret Robertson

Hospitality Management
Sunnyvale,CA

Summary

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

21
21
years of professional experience

Work History

General Manager

Rock Bottom Brewery
05.2022 - 07.2025
  • Cultivated warm relationships with regular customers
  • Managed inventory control processes, optimizing supply chain efficiency and reducing waste.
  • Coordinated scheduling for front-of-house and kitchen staff, maximizing resource allocation.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Enhanced customer satisfaction through consistent delivery of high-quality food and service.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Built and leveraged community relationships to drive business and maximize catering programs.
  • Ensured compliance with health and safety regulations, maintaining safe environment for both staff and customers.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw daily operations, ensuring adherence to food safety and sanitation standards.

Restaurant Server

Via Emilia Italian Restaurant
01.2022 - 03.2022
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Greeted new customers, discussed specials and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Increased sales significantly by upselling higher-end products to customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

Server

Cheesecake Factory Inc
11.2020 - 09.2021
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Increased sales significantly by upselling higher-end products to customers.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Greeted new customers, discussed specials and took drink orders.

Real Estate Agent

Intero Real Estate
05.2019 - 01.2021
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
  • Communicated with clients to understand property needs and preferences.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Negotiated, facilitated and managed real estate transactions.
  • Developed and maintained relationships with clients through networking, postcards and cold calling.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Created and implemented marketing plans to drive sales and coached staff on new strategies for maximum results.
  • Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue

CNC Machine Owner /Assistant Operator

Precision One Machine
09.2011 - 08.2016
  • Developed and maintained relationships with suppliers to optimize inventory management.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business's financial stability.
  • Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.

Restaurant Supervisor

Maggiano's Restaurant
10.2004 - 08.2009
  • Supervised daily restaurant operations, ensuring efficient workflow and high-quality service delivery.
  • Trained and mentored staff on customer service standards and operational procedures.
  • Resolved customer complaints promptly, enhancing guest satisfaction and loyalty.
  • Improved customer satisfaction by ensuring consistent quality of food and service.

Restaurant Server

Cheesecake Factory Inc
09.2006 - 07.2008
  • Provided exceptional customer service by anticipating guest needs and ensuring satisfaction with dining experience.
  • Trained new servers on menu items, service standards, and POS system operation for seamless workflow.
  • Managed multiple tables efficiently, maintaining attention to detail and high-quality service under pressure.
  • Developed strong relationships with repeat customers to enhance loyalty and encourage return visits.

Education

No Degree - Medical Assisting

Education Dynamics
Las Vegas, NV
01.1996

High School Diploma -

Palm Desert High School
Palm Desert, CA
06.1995

Skills

  • High-Volume Dining
  • Team Player
  • Guest Satisfaction
  • Wine Pairings
  • Patron Rapport
  • Natural Leadership
  • Hospitality Service Expertise
  • Sales Expertise

Volunteering

Littleton Hospital - Nurse Aid

PTA- Helping PTA members with school functions

Caregiver



Timeline

General Manager

Rock Bottom Brewery
05.2022 - 07.2025

Restaurant Server

Via Emilia Italian Restaurant
01.2022 - 03.2022

Server

Cheesecake Factory Inc
11.2020 - 09.2021

Real Estate Agent

Intero Real Estate
05.2019 - 01.2021

CNC Machine Owner /Assistant Operator

Precision One Machine
09.2011 - 08.2016

Restaurant Server

Cheesecake Factory Inc
09.2006 - 07.2008

Restaurant Supervisor

Maggiano's Restaurant
10.2004 - 08.2009

No Degree - Medical Assisting

Education Dynamics

High School Diploma -

Palm Desert High School

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