Margaret Sigler
Ankeny,IA
Summary
Professional with high standards and results-driven approach. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
20
20
years of professional experience
Work History
Office Manager
Caliber Collision
Ankeny, IA
04.2023 - Current
- Streamlined office operations by implementing efficient scheduling and resource allocation processes.
- Optimized vendor relationships that improved service quality and reduced costs.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Completed weekly payroll for 20 employees.
- Developed training programs for new staff, fostering a culture of continuous improvement and efficiency.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Branch Processor
Fairway Independent Mortgage Corporation
Ankeny, Iowa
04.2018 - 04.2023
- Collaborated closely with underwriters, Loan Officers & vendors to expedite loan approvals, resulting in increased productivity.
- Reviewed loan documentation for accuracy, adhering to company policies and guidelines.
- Streamlined workflows, enhancing processing times while maintaining quality control measures.
- Enhanced customer experience by proactively addressing potential issues during the application process, resulting in increased client satisfaction and referrals.
- Contributed to the team's success in exceeding monthly loan processing targets through diligent work ethic and efficient task management.
- Coordinated closing process with attorneys, title companies, and government clerks.
Loan Document Specialist IV
Military Family Home Loans
West Des Moines, IA
07.2012 - 04.2018
- Managed an ongoing pipeline of refinance and purchase home loans.
- Provided superior customer service to the member purchasing the product line desired.
- Worked within government guidelines in acquiring documentation to ensure that the loans we were getting approved met investor qualifications for sale to them.
- Earned management trust by consistency performing within the top 10% of my peers, and producing high quality of work.
- Provided consistent customer service and customer loyalty.
Home Manager
Krysilis INC
Nevada, IA
10.2005 - 06.2012
- Managed group home for people with mental and physical disabilities.
- Managed 15-30 employees at once along with the complete lives of the individuals who lived there
- Participated in quality reviews of other sites, and monthly State Regulatory meetings.
- Consistently met goals set by the State of Iowa, and also contributed to their legislative lobbying.
- Trained, coached and monitored staff to ensure smooth adoption of new program.
- Developed and rolled out new policies.
- Hired and trained over 100 staff over the years
- Submitted monthly budget reports, payroll, disciplinary actions, etc
Education
Psychology
Iowa State University
Ames, IowaSkills
- Ability to maintain required mortgage records
- Office administration
- Organizational skills
- Office management
- Customer service
- Excellent team player and community builder
- Experience with diverse populations
- Group facilitation, presentation, and organizational skills
- Team player and self-motivated
- Verbal and written communication skills
- Goal-oriented
- Self-sufficient
- Approachable
- Flexible
- Organized
- Strong team-builder
Timeline
Office Manager
Caliber Collision
04.2023 - Current
Branch Processor
Fairway Independent Mortgage Corporation
04.2018 - 04.2023
Loan Document Specialist IV
Military Family Home Loans
07.2012 - 04.2018
Home Manager
Krysilis INC
10.2005 - 06.2012
Psychology
Iowa State University