Customer-oriented General Manager with 11 years of experience focused on increasing revenues and expanding margin. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
12
years of professional experience
Work History
Heritages
General Manager
2022.09 - Current (1 year)
Job overview
Prepared reports based on documented inventory use and labor hours.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Amazon
Amazon PA
2021.10 - 2022.08 (10 months)
Job overview
Excellent communication skills, both verbal and written
Demonstrated a high level of initiative and creativity while tackling difficult tasks
Wawa, CapeMay
General Manager
2011.04 - 2020.08 (9 years & 4 months)
Job overview
Plan, direct, and coordinate risk and insurance programs of business to control risks and losses by 99%
Direct, plan, or implement policies, objectives, or activities of business to ensure maximize returns on investments, or to increase productivity by 5% yr. over yr.
Plan and direct staffing, performance evaluations to develop and to increase sales and service programs yr. over yr. by 5%
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Analyzed financial data to identify trends, patterns and strategies to increase sales yr. over yr. by 8%
Prioritized and expedited assigned work to meet changing business circumstances.
Conducted audits and reported findings to facilitate research and resolution.
Prepared accurate, updated forecasts for expected business performance.