Margaret Sorrell
Blanchard,OK
Summary
Dynamic Operations Manager with a proven track record at CVS Pharmacy, enhancing operational efficiency and customer satisfaction. Excelled in problem-solving and team leadership, significantly improving performance outcomes. Expert in warehouse safety and customer service, consistently achieving goals with a focus on accountability and supply chain optimization.
Overview
21
21
years of professional experience
Work History
Operations Manager
CVS Pharmacy
Okc, Ok
08.2020 - 01.2025
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Lumber Sales Associate
Bailey Lumber
Broken Bow, OK
04.2017 - 06.2020
- Increased lumber sales by providing excellent customer service and in-depth product knowledge.
- Collaborated with team members to maintain a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Assisted customers with selecting the appropriate lumber for their projects, resulting in increased satisfaction and repeat business.
- Conducted regular inventory checks, ensuring accurate stock levels and timely reordering of products.
Shift Manager
CVS Pharmacy
Norman, Ok
06.2004 - 10.2015
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
GED -
University of Oklahoma
Norman, OK11-2000
Skills
- Problem-solving
- Warehouse safety
- Customer service focus
- Team leadership
- Accurate money handling
- Invoice preparation
- Opening and closing procedures
- Customer service
Timeline
Operations Manager
CVS Pharmacy
08.2020 - 01.2025
Lumber Sales Associate
Bailey Lumber
04.2017 - 06.2020
Shift Manager
CVS Pharmacy
06.2004 - 10.2015
GED -
University of Oklahoma