Margaret Steffens
Westminster,Maryland
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Team Leader
Gap
02.2024 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to customer service excellence.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Sales Associate
Gap
08.2021 - 01.2024
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Front Desk
Drummer Boy Camping Resort
05.2022 - 10.2022
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
- Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
- Managed reservations system effectively, minimizing mix-ups and overbookings.
Hostess
Maryland Mallet
05.2018 - 08.2021
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers pleasantly upon arrival and provided a friendly and warm presence throughout their dining experience.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Booked reservations by phone and walk-in, managed scheduling demands, and kitchen output in time to avoid overbooking.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Busser
Buds at Silver Rum
07.2017 - 05.2018
- Maintained a clean work environment and delivered food to patrons for both semi-formal dining and events
- I maintained company standards to provide a pleasant dining experience.
Education
Bachelor of Arts - Sociology
Towson University
Towson, MD12.2023
Associates Degree - General Arts
Carroll Community College
Westminster, Maryland06.2021
Skills
- Experience in retail, restaurant, and hospitality service
- Time management and organization skills
- Friendly and efficient customer service
- Microsoft Office
- Attention to Detail
- Teamwork and Collaboration
- Staff Training
Introduction
I graduated with a Sociology degree from Towson University. I am a skilled customer service representative and professional, with working experience covering the past 6 years in a variety of businesses.
Timeline
Team Leader
Gap
02.2024 - Current
Front Desk
Drummer Boy Camping Resort
05.2022 - 10.2022
Sales Associate
Gap
08.2021 - 01.2024
Hostess
Maryland Mallet
05.2018 - 08.2021
Busser
Buds at Silver Rum
07.2017 - 05.2018
Bachelor of Arts - Sociology
Towson University
Associates Degree - General Arts
Carroll Community College