Margaret Stephan
Tustin,CA
Summary
Dynamic front desk associate with proven sales expertise and problem-solving skills. Committed to enhancing guest experiences through exceptional customer service and efficient operations.
Overview
7
7
years of professional experience
Work History
Front Desk Associate
Palm Beach Tan
Mission Viejo, California
06.2025 - 08.2025
- Greeted guests upon arrival and provided excellent customer service.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Provided information on tanning services and safety protocols.
- Assisted clients in selecting tanning packages and products.
Guest Experience Coordinator
La Casa Loma
Laguna Beach, California
01.2025 - 03.2025
- Enhanced guest satisfaction by promptly addressing concerns and
providing personalized solutions. - Streamlined check-in processes for improved efficiency and reduced wait times.
- Increased booking rates by creating targeted promotional packages catered towards various types of travelers.
- Fostered community among guests through engaging social events designed around their interests.
- Ensured seamless communication between front desk, maintenance, and food service teams for optimal guest experience.
Server
Montage
Laguna Beach, California
08.2024 - 09.2024
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables
simultaneously without compromising service quality. - Developed strong rapport with regular customers through genuine
hospitality efforts leading to repeat business. - Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Assisted in planning and execution of special events, contributing to
restaurant's reputation for hosting. - Worked with POS system to place orders, manage bills, and handle
complimentary items.
Operations Specialist
Independent Financial
Fort Collins, Colorado
11.2018 - 06.2022
- Managed day-to-day operations and delegated tasks to maintain smooth workflow and timely project completion.
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
- Cultivated internal and external partnerships to align efforts with organizational objectives.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Pursued professional development opportunities to enhance knowledge of industry best practices.
Education
Bachelor of Science - Resort And Restaurant Management
Colorado State University
Fort Collins, CO05-2011
Skills
- Guest accommodations
- Sales expertise
- Client relations
- Client relations
- Problem-solving skills
- Conflict resolution
- Auditing
Timeline
Front Desk Associate
Palm Beach Tan
06.2025 - 08.2025
Guest Experience Coordinator
La Casa Loma
01.2025 - 03.2025
Server
Montage
08.2024 - 09.2024
Operations Specialist
Independent Financial
11.2018 - 06.2022
Bachelor of Science - Resort And Restaurant Management
Colorado State University