Margaret Stratman
Marinette, WI,Wisconsin
Summary
Dynamic Assistant Manager at Noodles & Company with proven expertise in customer service and team leadership. Enhanced operational efficiency through effective staff training and conflict resolution, achieving a notable increase in customer satisfaction. Skilled in money handling and decision-making, fostering a motivated team dedicated to delivering exceptional service.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Noodles & Company
12.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Motivated, trained, and disciplined employees to maximize performance.
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
- Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Maintained a clean and inviting atmosphere within the restaurant by implementing strict cleanliness standards for both staff members and the dining area itself.
- Streamlined operations by implementing efficient staff scheduling, reducing labor costs while maintaining service quality.
- Collaborated with General Manager to develop strategic plans for business growth in alignment with company objectives.
- Established rapport with regular customers through personalized service experiences, encouraging loyalty visits and positive word-of-mouth referrals from satisfied guests.
- Greeted customers entering store and responded promptly to customer needs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
4th Key Manager
Attitude Wellness
11.2023 - 09.2024
- Continuously updated product knowledge through regular training sessions and industry research, ensuring a well-informed staff capable of providing expert advice to customers.
- Streamlined communication channels between team members by creating a centralized information hub accessible to all staff members at any time.
- Addressed customer concerns promptly and professionally, fostering a reputation for outstanding customer service within the community.
- Trained new employees on company policies, procedures, and best practices to ensure consistent high-quality service delivery.
- Enhanced store efficiency by implementing improved inventory management systems.
Education
High School Diploma -
Washinton Park High
Racine, WI06-2004
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Team motivation
- Staff supervision
- Task delegation
- Goal setting
- Staff management
Timeline
4th Key Manager
Attitude Wellness
11.2023 - 09.2024
Assistant Manager
Noodles & Company
12.2022 - Current
High School Diploma -
Washinton Park High
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