Margaret Sweeny

Scheduled appointments across multiple medical departments.

Obtain feedback for providers and send encounter requests through MHS.

Document encounters correctly and with specific information to ensure proper messages reach the correct clinic.

Listen with compassion, understanding and respect to all callers, both external and internal.

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Delivered timely assistance by managing a large volume of calls.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Assisted servers in delivering food and beverages promptly to enhance guest satisfaction.
• Maintained cleanliness and organization of dining area to support efficient service operations.
• Collaborated with kitchen staff to ensure timely preparation and presentation of orders.
• Supported inventory management by restocking supplies and monitoring stock levels regularly.
• Greeted customers warmly to provide exceptional customer service.
• Bussed tables between courses and load and unloaded trays to expedite tasks.
• Delivered customer orders promptly and with attention to accuracy and satisfaction.

• Led team in achieving sales goals through effective customer engagement strategies.
• Managed inventory processes, ensuring optimal stock levels and product availability.
• Trained and mentored new staff on product knowledge and sales techniques.
• Streamlined visual merchandising to enhance store presentation and customer experience.
• Resolved customer inquiries and complaints, fostering loyalty through exceptional service.
• Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.