Margaret Tchiko

Engaged with customers via phone and email, providing assistance and resolving inquiries in a timely and professional manner. Delivered an exceptional customer experience by understanding and addressing individual needs.

checked boarding passes, assisted passengers onto flights, upgrading seats, accommodating tardy passengers.

Maintained a high level of customer satisfaction by providing accurate and helpful responses.

ensured a smooth boarding process, assisting passengers, and addressing various issues that may arise during flight departures.

Issue and collect passenger's baggage claim tickets and store or discard tickets to prevent reuse.

Providing support to airline/airport customers before, during, and after a flight. Typical duties can involve assistance with bookings/reservations, processing boarding passes, and managing check-ins. Responsibilities also included; announcing gate boarding, assigning seats, handling standby passengers, monitoring jet way doors during boarding and disembarkation. Resolved customer complaints quickly and efficiently.

• Checked in passengers efficiently, verifying identification and travel documents for accuracy and compliance with airline policies.
• Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passengers.
• Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
• Coordinated closely with ramp agents to ensure proper loading of baggage onto aircrafts according to weight limits.
• Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience. Assisted customers with ticketing and baggage check-in requirements.

Helped people respond to and cope with social, economic, emotional and behavioral problems in their daily lives. Also provided help to children in need of protection. Performed tasks relating to counseling, administrative duties, interviewing clients and potential clients, meeting with lawyers.

Attended team meetings and provided feedback on case updates and treatment recommendations.

Greeted visitors, answered telephones in friendly manner, answering any inquiries, directed visitors, maintaining security by following procedures such as monitoring a logbook and issuing visitor badges.

Scheduled appointments for clients, customers, and other visitors.

Maintained a neat reception area by organizing materials and tidying up furniture.

Performed data entry tasks into various computer systems accurately and promptly.